MMC Benefits Handbook
How the Program Works
The EAP can help you manage your life by providing you with resources to help you through a difficult time.
The EAP provides confidential personal counseling to employees, family and household members who are dealing with:
  • bereavement
  • emotional stress
  • family difficulties
  • financial problems
  • legal problems
  • substance abuse
  • work-related issues.
You may speak with a Cigna EAP counselor at any time, day or night, to address issues. Employees can seek help for any reason, crisis or non-urgent.
EAP offers support for managers who need to help employees cope with issues that interfere with productivity in the workplace. Managers should first check with their HR Representative to obtain information on special manager and supervisor resources available through the EAP.
When you or your household or family member contacts the Employee Assistance Program, you have the option of speaking to a counselor immediately over the telephone for crisis needs, scheduling a telephone session for non-crisis concerns or setting up a meeting with a local counselor, face to face*. The counselor will help assess your situation, make recommendations, and provide you with resources and new approaches. Additionally, if you are having trouble finding a provider or getting an appointment, call the EAP. The Cigna EAP team will reach out to providers and help you find appointments based on your schedule.
*   An EAP code is needed for the face to face EAP counseling and telehealth. The EAP code can be obtained by telephone or online.
EAP telehealth is also available for video-based counseling with Cigna contracted EAP providers who offer this specialty service. Similar to face to face counseling, sessions are held using secure video-based technology meeting state requirements. Additionally, Talkspace is included in the EAP network. Eligible employees can receive support from a licensed clinician of their choosing, at no direct cost, through daily messaging (voice, video, and photo included) and video appointment by utilizing the Talkspace app.
Go to to register under the Cigna EAP. During registration, enter "MMC" for organization name.
Another virtual provider group that is available nationwide is MDLIVE. To access MDLIVE providers or other virtual providers, go to Under the Coverage section, select EAP and then, "Visit an EAP counselor". Then follow the prompts and select the option for virtual providers. MDLIVE will display towards the top of your screen. Select `Connect' within the MDLIVE box and complete the registration steps. For MDLIVE, you must obtain your EAP Code within their platform. Next time that you want to access MDLIVE, you can go to or myCigna.
Telephonic consultations are unlimited when you speak with a Cigna EAP counselor over the telephone at no cost to you.
Up to five sessions with the counselor—whether conducted in person or via secure video-based telehealth—are provided per issue at no cost to you, and may be all that are required to put you on the right track to resolving your issues. At any time, or after the five sessions, the counselor may refer you to other professional, fee-based resources (for instance, a psychologist, a licensed social worker, or a psychiatrist).
If your situation requires such a professional resource, your EAP counselor can help you transition to another provider. While every attempt is made to help you transition to a provider in your medical plan, you are responsible for confirming that your provider participates in your plan's network and that the care you are receiving is covered.
Keep in mind that each medical plan has its own limits on inpatient and outpatient care, including copayments, number of visits/days of coverage, and annual maximums, so you should check with your medical plan to determine how much of your outside referral care, if any, is covered.
The EAP offers online resources and tools at To access the online resources and tools, you will need to register and set up an account by creating a userid and password. You will be able to view program information, access Live Chat, schedule a telephone consultation, obtain an EAP code for face-to-face visits, find an EAP counselor near you and access health programs and resources in the Manage My Health section. EAP is now part of the myCigna® mobile app, making it easier for you to find recommendations and referrals. Note: You must be registered on before using the app.
If I have an authorized unpaid leave of absence, does the Plan still provide a benefit?
If the Company grants you an authorized unpaid leave of absence, coverage for you and your family members continues for the duration of your authorized period of leave.
If I become disabled, does the Plan still provide a benefit?
During a period of approved disability, your coverage will continue for you and your covered family members.
If I die
If you die while you are an active employee, your eligible family members may be eligible for coverage under the Consolidated Omnibus Budget Reconciliation Act (COBRA). For information on COBRA, see the "Participating in Healthcare Benefits" section of the Benefits Handbook, under "Continuing Coverage."
A bereavement benefit is offered as a resource to survivors who reside in your household. When the household member calls EAP, the EAP counselor explains the bereavement benefit and provides grief counselor referrals in the local area. An authorization is activated that is effective for up to six months.
If I no longer satisfy the Plan's eligibility requirements
Your coverage ends on the date you no longer satisfy the Plan's eligibility requirements. Coverage for eligible family members ends when yours does. If you and/or your eligible family members are receiving treatment when coverage ends, your coverage will continue for 30 days after termination. This 30-day period will count towards your COBRA continuation period.
When coverage ends, COBRA coverage may be available, as described in the "Participating in Healthcare Benefits" section of the Benefits Handbook, under "Continuing Coverage."
If my household or family member loses eligibility status
If your household member, which includes family members, no longer meets the eligibility requirements, his or her coverage ends.
Household members, which includes family members, who lose coverage may be eligible for coverage under COBRA provisions described in the "Participating in Healthcare Benefits" section of the Benefits Handbook, under "Continuing Coverage."