MMC Benefits Handbook
Transit Passes and Parking
Is it possible to have my transit pass sent to another address, instead of my home address?
Yes. When you register for TRIP, your shipping address defaults to your home address as recorded in the Company's records. If you do not want your transit pass mailed to this address, HealthEquity allows you to input an alternate mailing address. HealthEquity recommends that you do not have your pass sent to you at your work address because of the potential for not reaching you in a timely fashion. You are responsible for the cost of any pass that does not reach you because you used an address different from the one in the Company's records.
What if my pass doesn't arrive in time?
If your pass does not arrive by the last business day of the month prior to the benefit month, you should contact HealthEquity directly at +1 877 924 3967. You must report the undelivered pass by the third business day of the month for which the pass was effective.
If your pass does not arrive in a timely manner because you did not report your address change to the Company or HealthEquity, you are responsible for the cost of the pass.
What if I lose my pass?
Unfortunately, if you lose your pass during the benefit month, it cannot be replaced. You are responsible for the cost of the original pass as well as the replacement pass.
Can I return my transit pass to my local transit provider after the pass arrives from HealthEquity?
No. When you request a pass from HealthEquity, you agree not to sell, barter, exchange or otherwise transfer to any other person goods or services obtained through use of the program. This includes returning goods and services to your provider for cash or any other consideration other than for direct exchange, e.g., in the case of a damaged or defective pass.
How do I get reimbursed if my transit pass or parking permit is not available through HealthEquity?
Log on to HealthEquity's website and follow the "Pay Me Back" instructions. For transit Pay Me Back, you will need to contact HealthEquity Service Center.
Can I purchase transit passes or parking fees for my family members or friends through the HealthEquity service?
No. When you request a pass from HealthEquity, you agree not to sell, barter, exchange or otherwise transfer to any other person goods or services obtained through use of the program under any circumstances. This includes using the HealthEquity service to purchase goods or services for another individual. You also agree that the pass will be used solely by you for the sole purpose of commuting from your home to your Company workplace and vice versa. TRIP is a commuter benefit available to you exclusively as a Marsh McLennan employee.