MMC Benefits Handbook
The Program Specialist
When you call, you will be connected to a Family Resource Program specialist most qualified to address your concern. For instance, if you need child care, you will speak with a specialist who has education and training in the child care field; while members seeking assistance with elder care will speak to a trained and educated specialist who has experience and training in social work and gerontology, for example.
These specialists are accessible 24/7/365 to provide expert guidance, relevant information and personalized referrals to providers that meet your unique needs—in terms of care option, budget, location and any special request. The specialist will help you evaluate your situation, research and explain the options in your community, and send you relevant materials and referrals.
The program aims to give you information you can use to evaluate providers and determine which one, if any, is best for you. The choice of services is always yours.