MMC Benefits Handbook
The Program at a Glance
The Family Resource Program can help you manage work and personal responsibilities by referring you to licensed providers in your area and nationwide—and providing information and resources to help you make informed decisions. The chart below contains some important program features. For more information, see "How the Program Works."
Program Feature
How the Program Works
  • The Family Resource Program is accessible 24/7/365 via telephone and online to help with virtually any life need.
  • The program offers access to Bachelor's and Master's level Care Specialists with education and training in one specialty area (e.g. child care, adult care, etc.) who provide expert guidance, pre-screened referrals and information to helpful providers and resources nationwide. Care Specialists will help you evaluate your situation, research and explain available options in your community or nationwide, and send relevant materials and referrals for providers who meet your needs and criteria. You can also log on to the portal to access helpful content and tools such as provider locators, webinars, articles, videos and LifeMart, an employee discount center featuring brand-name discounts to save you money on everyday needs.
  • See "How the Program Works" for details.
Employee Eligibility
  • You are eligible to participate in this program if you meet the eligibility requirements described below.
  • See "Participating in the Program" for details.
Family and Household Member Eligibility
  • Your family and household members can use the Family Resource Program if they meet the eligibility requirements described below.
  • See "Participating in the Program" for details.
  • Coverage is automatic. There is no need to enroll.
  • There is no cost to you for using the Family Resource Program. If the program provides you with referrals to providers or services, you are responsible for paying for any providers/services you choose to use.
Contact Information
For more information, contact:, 24 hours a day, 7 days a week, 365 days a year
Phone: +1 800 277 1032
First time user: Select Marsh McLennan for Employer Name and enter email address. You will also need your Employee ID.
Marsh McLennan does not administer this program.'s decisions are final and binding.