The Program at a Glance

MMC Benefits Handbook

Teladoc Medical Experts can help you get answers to your important medical questions by providing you with a second opinion on your medical diagnosis and treatment options. The chart below contains some important program features. For more information, see "How the Program Works."


Program Feature	Highlights
How the Program Works	Teladoc Medical Experts provides confidential medical opinions to employees, family members and any household members who are facing important medical decisions. A physician will work with a clinical team to select the appropriate specialist(s) to evaluate your case. Throughout the process, your assigned physician is available to answer any questions you have. See "How the Program Works" for details.
Eligibility	You are eligible to participate in this program if you meet the eligibility requirements described under "Eligible Employees." See "Participating in the Program" for details.
Family Member Eligibility	Your family members can use Teladoc Medical Experts if they meet the eligibility requirements described under "Family Member Eligibility." See "Participating in the Program" for details.
Enrollment	There is no need to enroll and coverage is automatic for eligible employees.
Cost	There is no cost to you for using Teladoc Medical Experts. If the program provides referrals to other services, you are responsible for paying for any services you choose.
Confidentiality	Your privacy is guaranteed. Reporting of information adheres to Health Insurance Portability and Accountability Act (HIPAA) privacy laws. Your specific name and medical information will NOT be shared with anyone. See "How the Program Works" for details.
Contact Information	For more information, contact: Teladoc Medical Experts Hours: Normal business hours are Monday through Friday, 8:00 a.m. – 9:00 p.m. Eastern time; after hours, messages left will generally be returned the next business day. Phone: +1 800 835 2362 Website: Teladoc.com/MedicalExperts Teladoc Medical Experts administers this program for Marsh McLennan. Teladoc Medical Experts' decisions are final and binding and Marsh McLennan does not have any authority to change Teladoc Medical Experts' decisions.