MMC Benefits Handbook
How Goldman Sachs Ayco SurvivorSupport® Financial Counseling Service Works
Goldman Sachs Ayco counselors provide objective professional guidance as you address the myriad of questions and concerns that arise after a death. The process begins once the Marsh McLennan HR Services (Phone +1 866 374 2662 Monday through Friday, 8 a.m. to 8 p.m., Eastern time.) is notified of a death.
  • Marsh McLennan HR Services confirms eligibility.
  • The HR Services completes the appropriate Employee Benefit Questionnaire and notifies Goldman Sachs Ayco. Marsh McLennan will provide Goldman Sachs Ayco with benefits information regarding your survivor benefits. The information provided will include: compensation, life insurance, Marsh & McLennan Companies Stock Option Awards that are outstanding at the time of death, Marsh & McLennan Companies stock unit awards (RSUs, DSU, PSU, etc.) outstanding at the time of death, Mandatory Bonus Deferral, other cash awards that are outstanding, Marsh & McLennan Companies 401(k) Savings & Investment Plan, MMA 401(k) Savings & Investment Plan, Supplemental Savings & Investment Plan, Marsh & McLennan Companies Retirement Plan, Benefit Equalization Plan and Supplemental Retirement Plan coverage details.
  • Marsh McLennan HR Services sends a condolence letter describing Goldman Sachs Ayco SurvivorSupport® Financial Counseling Service to the eligible survivor.
  • A Goldman Sachs Ayco SurvivorSupport® Financial Counseling Service administrator contacts the survivor by telephone within 2 business days of notification, but never within seven days of the date of death. If the survivor wants to participate in the service, a meeting is scheduled according to the survivor's wishes.
  • Goldman Sachs Ayco requests any additional information from Marsh McLennan.
  • Goldman Sachs Ayco SurvivorSupport® Financial Counseling Service counselor meets with survivor.
Do I have to follow the guidance of Goldman Sachs Ayco SurvivorSupport® Financial Counseling Service?
No, you remain in full control of your financial decisions. You are responsible for making decisions that are best suited for your personal needs, preferences and financial situation.
Do I have to use Goldman Sachs Ayco SurvivorSupport® Financial Counseling Service?
No. Participation is completely voluntary.
If I have an authorized unpaid leave of absence or become disabled, can I still participate in Goldman Sachs Ayco SurvivorSupport® Financial Counseling Service?
During a period of authorized leave of absence or disability, you will remain eligible for the benefit.