MMC Benefits Handbook
Filing a Claim
If you die, your beneficiary should contact Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration) at +1 800 225 2265, Monday - Friday, 8:00 a.m. to 9:00 p.m. Eastern time and Saturday, 8:00 a.m. to 2:00 p.m. Eastern time and you will be transferred to a MetLife GVUL Customer Service Representative.
Your beneficiary needs to file the claim within 90 days of your death.
Who will receive the benefit?
If you die, your designated beneficiary will receive the benefit.
How does claims processing work?
After the Claims Administrator receives the proper documents and approves the claim, your beneficiary will be notified.
How long does it normally take to process a claim for benefits?
Most claims are normally processed within two weeks after the claim is filed.
How do I or my beneficiary appeal a benefit determination or denied claim?
There are special rules, procedures and deadlines that apply to appeals of benefits determinations and denied claims, and you have special rights under ERISA. Please refer to the Administrative Information section for a description of the appeals process.