Benefits Handbook

Effective November 1, 2007, MetLife automatically added the Survivor Assistance: MetLife Advice for Beneficiaries - Delivering The Promise® (DTP) plan feature to this Plan.

This feature provides personal phone or in-person support and specialized services to covered plan participants and beneficiaries, living in the continental United States.

Note: this feature is not included under the Personal (whole) Life Insurance Plan.

This unique plan feature provides participants and beneficiaries with personal assistance, support and specialized services to help you deal with the details and questions that may arise when a loved one dies. MetLife has carefully selected and specially trained representatives to support beneficiaries. These specialists can:

Note: You may also wish to refer to the Employee Assistance Program (EAP) section of the Benefits Handbook under Employee Program & Policies, Additional Benefits. Or you may contact an EAP representative directly at +1 800 382 3432, 24 hours a day, 7 days a week.

This program is automatically available at no cost to plan participants or beneficiaries.

If you are a plan participant or beneficiary who has experienced the death of a loved one, please notify HR Services by calling +1 866 374 2662. You will receive information about the Survivor Assistance Program from MetLife in approximately 7 to 10 business days.

Contact HR Services at +1 866 374 2662, any business day, 8 a.m. to 8 p.m. Eastern time.