MMC Benefits Handbook
The Plan at a Glance
The Surest Copay Plan provides medical care and prescription drugs for a copay. There is no deductible or coinsurance. You'll pay a copay based on the provider you use and the covered service you receive. When you need care, you can look up your copay for an office visit, test or procedure before you make an appointment, so you can compare costs and know up front what your care will cost you based on the provider and service you select.
The copays will vary based on the covered service, the provider and whether the provider is in-network. To view copays under the Plan, go to Benefits.Surest.com, the Surest mobile app or call Surest Member Services at +1 866 683 6440.
The chart below outlines some important Plan features and coverage information, including the copay range, if applicable. Additional information is provided throughout this section of the Benefits Handbook including the "How the Plan Works" and "Detailed List of Covered Services."
Plan feature
Surest Copay Plan
Annual Deductible
In-network:
Employee: None
Family1: None
Out-of-network:
Employee: None
Family1: None
Out-of-Pocket Maximum
(including copays)
In-network:
Employee: $2,200
Family1: $4,4002
Out-of-network:
Employee: $4,400
Family1: $8,8002
Plan Coinsurance
In-network: None
Out-of-network: None
Physician office visits
Preventive Visit
In-network: Covered at 100%
Out-of-network: $60 copay / visit
Primary Care Physician (PCP)/Specialist Visit
In-network: $5 to $40 copay / visit
Out-of-network: $120 copay / visit
Specialist Visit
In-network: $5 to $40 copay / visit
Out-of-network: $120 copay / visit
Treatments/Tests/Therapies: Refer to the Surest mobile app or Benefits.Surest.com website for coverage and copay information or call Surest Member Services. Copays may vary based on provider, location and treatment, test, or therapy.
Hospital Facility
Inpatient
In-network: up to $950 copay / stay
Out-of-network: up to $2,850 copay / stay
Outpatient
In-network: $50 to $300 copay / visit
Out-of-network: $900 copay /visit
Emergency Room (waived if admitted)
In and Out-of-network: $250 copay / visit
Prescription drugs
There is a CVS Caremark® Retail Pharmacy Network for 30-day supply (acute) and CVS Caremark® Retail and CVS Caremark® Mail Order for 90-day supply (maintenance) Prescription drugs.
Retail Prescriptions
(30-day supply)
  • Generic
$10 copay3
  • Formulary Brand
$30 copay3
  • Non-Formulary Brand
$60 copay3
CVS Caremark® Retail and CVS Caremark® Maintenance Choice Program Mail-order Prescriptions4,5
(90-day supply)
  • Generic
$25 copay3
  • Formulary Brand
$75 copay3
  • Non-Formulary Brand
$150 copay3
Prescription Drug Programs
There are prescription drug programs available as part of the medical plan option. For information on Rx Savings Solutions, PrudentRx, Transform Diabetes® Care, WW Digital Program and Hello Heart, refer to "Prescription Drug Programs."
Contact Information for Third Party Administrator:
Contact for Medical Service:
Surest (Claims Administrator)
P.O. Box 211758
Eagan, MN 55121
Phone: +1 866 683 6440
Group #: 78800361
Contact for Prescription Service:
CVS Caremark® (Prescription Drug Benefits Manager)
Phone: +1 844 449 0362
Website (for members): www.caremark.com
CVS Caremark® Group #: 21CW
Marsh McLennan does not administer claims under this plan. For medical claims, the Claims Administrator's decisions are final and binding. For prescription drug claims, the Prescription Drug Benefits Manager's decisions are final and binding.
1 "Family" applies to all coverage levels except Employee-Only.
2 Not "True" Family: Individual and family deductibles do not apply to this plan. When a covered family member meets his or her individual out-of-pocket maximum, the out-of-pocket maximum is met for that covered family member only, but not for the other covered family members. When the family out-of-pocket maximum is met, the out-of-pocket maximum is met for all covered family members, whether or not each has met the individual out-of-pocket maximum. The family out-of-pocket maximum can only be met by a combination of covered family members, as amounts counted toward individual out-of-pocket maximums count toward the larger family out-of-pocket maximum
3 A mandatory program, the PrudentRx prescription drug program, will apply for eligible specialty medications for complex conditions on the PrudentRx Drug List. If you do not speak with PrudentRx, do not enroll in any copay assistance as required by a manufacturer, or do not choose to participate in the PrudentRx program, i.e. opt out, you'll be responsible for paying the 30% coinsurance cost for each specialty prescription medication, and the costs will NOT count towards either out-of-pocket maximum. The PrudentRx Drug List is available at www.caremark.com. For drugs not on the PrudentRx Drug List, standard mail order copays will apply. For more information, refer to "Are there mandatory discount or copay assistance programs applicable for specialty prescription drugs?" and "Prescription Drug Programs."
4 In addition to mail order, you will be able to fill a 90-day supply of your maintenance medications at a CVS Caremark® retail pharmacy, at the same cost as you would through the mail order program. For all maintenance medications, after the first three fills, you must fill a 90-day supply either at a CVS Caremark® retail pharmacy or through the CVS Caremark® Maintenance Choice Mail Order program otherwise, the maintenance medication will not be covered, you will pay 100% of the full cost for all subsequent fills, and the cost does not accumulate towards the out-of-pocket maximum.
For those prescriptions filled in Oklahoma, effective November 1, 2023, members will be able to fill a 90-day supply of their maintenance medications at any pharmacy in Oklahoma that participates in the CVS Caremark Retail 90 network or through the CVS Caremark Mail Order Pharmacy. To locate an in network pharmacy in the CVS Caremark Retail 90 network, go to www.caremark.com, Select Plan & Benefits, then select Pharmacy locator. For more information, refer to "Is there a network of pharmacies?."
For those prescriptions filled in Minnesota, effective July 1, 2023, members will be able to fill a 90-day supply of their maintenance medications at any pharmacy in Minnesota that participates in the CVS Caremark Maintenance Choice network (includes CVS Retail stores and the CVS Caremark Mail Order Pharmacy). To locate an in-network pharmacy, go to www.caremark.com, Select Plan & Benefits, then select Pharmacy locator. For more information, refer to "Is there a network of pharmacies?."
For specialty medications in Minnesota, effective January 1, 2024, members will be able to fill their specialty medications at any pharmacy that is able to dispense specialty medications in the state of Minnesota in addition to CVS specialty.
For those prescriptions filled in Tennessee, effective October 1, 2023, members will be able to fill a 90-day supply of their maintenance medications at any pharmacy in Tennessee that participates in the CVS Caremark Maintenance Choice network (includes CVS Retail stores and the CVS Caremark Mail Order Pharmacy). To locate an in-network pharmacy, go to www.caremark.com, Select Plan & Benefits, then select Pharmacy locator. For more information, refer to "Is there a network of pharmacies?."
For those prescriptions filled in Florida, effective January 1, 2024, members will be able to fill a 90-day supply of their maintenance medications at any pharmacy in Florida that participates in the CVS Caremark Retail 90 network or through the CVS Caremark Mail Order Pharmacy. To locate an in network pharmacy in the CVS Caremark Retail 90 network, go to www.caremark.com, Select Plan & Benefits, then select Pharmacy locator. For more information, refer to "Is there a network of pharmacies?."
For specialty medications in Florida, effective January 1, 2024, members will be able to fill their specialty medications through an expanded network that includes CVS specialty and Publix pharmacies.
For those prescriptions filled in West Virginia, effective January 1, 2024, members will be able to fill a 90-day supply of their maintenance medications at any pharmacy in West Virginia that participates in the CVS Caremark Retail 90 network or through the CVS Caremark Mail Order Pharmacy. To locate an in network pharmacy in the CVS Caremark Retail 90 network, go to www.caremark.com, Select Plan & Benefits, then select Pharmacy locator. For more information, refer to "Is there a network of pharmacies?."
For specialty medications in West Virginia, effective January 1, 2024, members will be able to fill their specialty medications at any pharmacy that is able to dispense specialty medications in the state of West Virginia in addition to CVS specialty.
5 The CVS Maintenance Choice® Program includes CVS Pharmacies and the CVS Caremark® Mail Service Pharmacy. Effective April 1, 2024, the Maintenance Choice® program has been expanded to include Kroger affiliated pharmacies, Costco and its mail pharmacies, and several independent pharmacies. You can log into www.caremark.com to identify and locate select participating pharmacies by using the pharmacy locator tool.