MMC Benefits Handbook
Enrollment
What information should I have handy when I go to the WageWorks website to enroll for a transit pass or parking fee?
  • For a transit election, you need to know the name of your transit provider and the type of transit pass you use (e.g., monthly, zones, destinations, number of trips).
  • For a parking election, you need to know the name of your parking facility. If your parking facility is not currently set up on WageWorks' direct pay arrangement, then you need to know the billing address of your provider, the telephone number of your provider and your parking account number. Please note that the billing address of your parking provider may be different from the street address of where you park. You may also choose to enter your parking invoice number, your stall number, your lot number and/or your license plate number.
Do I need to cancel an existing transit pass when enrolling in TRIP?
If you currently have a payment arrangement with a transit agency, you will need to cancel that arrangement when you establish your TRIP account via WageWorks.
Note that if you are enrolled in New York City-area's Metro-North or the Long Island Railroad (LIRR) Mail&Ride program either as a WageWorks participant at a previous employer, or directly via the various payment options offered by the Mail&Ride program, be sure to cancel any existing payment information on your Mail&Ride account prior to enrolling in the WageWorks program as a Company employee.
I am already enrolled in a local office transit or parking reimbursement program. Can I still enroll for TRIP?
No. Due to IRS regulations, TRIP cannot be combined with any local office transit or parking reimbursement program. If your local office sponsors a parking or transit program, but you choose not to participate, you may enroll in TRIP. As long as you participate in any part of the local office program, however, you are not eligible for TRIP. For example, even if your participation in a local office program is limited to transit service, you may not use TRIP to pay your parking fees.
Can I sign up at any time?
Yes, but you must sign up by certain deadlines to begin enjoying your TRIP benefits the following month.
Enrolling Online
If you currently have a payment arrangement with a transit agency, you will need to cancel that arrangement when you establish your TRIP account via WageWorks.
Note that if you are enrolled in New York City-area's Metro-North or the Long Island Railroad (LIRR) Mail&Ride program either as a WageWorks participant at a previous employer, or directly via the various payment options offered by the Mail&Ride program, be sure to cancel any existing payment information on your Mail&Ride account prior to enrolling in the WageWorks program as a Company employee. Please also note that when electing your transit benefit with Metro-North or LIRR, you will be asked to input the cost of your monthly pass. Here is where you need to decide if you want WageWorks to send just the amount equal to the before-tax limit to the agency or the entire cost of your monthly pass. There are two scenarios:
  • If you elect to have just the amount equal to the before-tax limit deducted from your pay and sent to Metro-North or LIRR, you will then need to provide an alternate form of payment to the agency. The advantage to this is that if there is ever a fare increase with Metro-North or LIRR, you will not need to revise your election with WageWorks. However, you would need to go to the WageWorks website to update your election if and when the before-tax limit is increased.
  • If you elect to have the entire cost of your monthly pass deducted from your pay and sent to Metro-North or LIRR, you can decide if you want to provide an alternate form of payment to the agency. If you provide an alternate form of payment to the agency, the agency will only charge you directly if the amount they received from WageWorks was insufficient to purchase your monthly pass. If you do not have an alternate form of payment on file with Metro-North or LIRR and there is a fare increase in the future, you would need to make sure you updated the new fare price at the WageWorks website so that you receive your pass in time for the next month. If the cost of your pass is more than the monthly before-tax limit, your before-tax election amount will automatically be increased whenever the limit is increased in the future.
Step 1: Go to the WageWorks' website and click on the "First Time User? Register now" link.
Step 2: Enter your information as requested.
Step 3: Create a personal user name and password.
Step 4: Read the User Agreement and confirm your acceptance.
Step 5: Review your personal information and submit.
Step 6: Select "Place Commuter Order" in the "Manage my account" section and choose your transportation option.
  • with "Public Transportation," you'll choose your transit agency and type of pass and fare. If your desired transit agency or fare option is not available through WageWorks, you may choose to be reimbursed for the expense
  • with "Parking," you'll choose whether you want WageWorks to pay your parking provider directly or whether you want to be reimbursed for parking expenses
  • if you use two different transit services (for example a train and a bus), you will need to make two elections. After confirming your first election, choose the appropriate link to choose your second method of transportation.
Remember: Your election is for future commuting expenses. You cannot enroll for commuting expenses already incurred.
Step 7: Confirm your selection and, if you've chosen a transit pass, look for the pass to arrive in the mail a few days prior to the start of the month in which it's to be used. The cost will be automatically deducted from your pay in the last paycheck of the month prior to the benefit month. (For example, the cost for your January transportation expense will be deducted from your December 31 paycheck.)
When I try to enroll for TRIP using WageWorks' website, I receive a message that my information cannot be verified. Does this mean that I am not eligible for TRIP?
In order to be eligible for TRIP, you must meet the eligibility requirements set forth in the "Eligibility" section.
Is my personal information secure on the WageWorks' website?
Yes. When you enter personal information such as your date of birth (month and day only), home zip code and Social Security Number (only last 4 digits), that information is encrypted using Secure Sockets Layer (SSL) 128-bit encryption technology. When you enroll, you create a username and password to establish your account. Once your account is established, you must log on to update your profile, place orders or review your account status—all of which are done on secure pages. While on a secure page, such as the registration or "MyAccount" page, the icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer will show a "locked" status with a lock symbol. For WageWorks' complete policy on privacy and security, visit the WageWorks' homepage.
Enrolling by Phone
Call WageWorks toll-free at +1 877 924 3967 and ask to enroll in the Transportation Reimbursement Incentive Program. A customer service representative will ask you the questions needed to sign up. That's all.
WageWorks' representatives are available 24/7 (excluding Federal holidays).