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Contact Information
Contact Information
For questions not answered in this handbook, or to follow up on a claim, learn more about a network, etc., please use the contact information below.
For questions about…
Contact…
Medical
 
Aetna
Claims Administrator
Aetna
P.O. Box 981106
El Paso, TX 79998-1106
Phone: +1 866 210 7858
Website: www.aetna.com
Group #: 868802
(Be sure to check your claim form or instructions for the address of the claims processing office.)
Pharmacy Benefits Manager
Express Scripts
P.O. Box 2187
Lee's Summit, MO 64063-2187
Phone: +1 800 987 8360
Group #: MMCRX05
Anthem BlueCross BlueShield
Claims Administrator
Anthem BlueCross BlueShield
P.O. Box 105187
Atlanta, GA 30348-5187
Phone: +1 855 570 1150*
Website: www.anthem.com
Group #: 003330152
*For inquiries regarding services or benefits prior to January 1, 2014, call +1 866 219 8695.
(Be sure to check your claim form or instructions for the address of the claims processing office.)
Pharmacy Benefits Manager
Express Scripts
P.O. Box 2187
Lee's Summit, MO 64063-2187
Phone: +1 800 987 8360
Group #: MMCRX05
Kaiser
Claims Administrator
Kaiser Permanente – Northern and Southern CA
Kaiser Foundation Health Plan, Inc.
Special Services Unit
P.O. Box 23280
Oakland, CA 94623
Phone: +1 800 464 4000
Northern California Group #: 604494
Southern California Group #: 232189
Kaiser Permanente - CO
Kaiser Foundation Health Plan of Colorado
P.O. Box 378066
Denver, CO 80237-8066
Phone: +1 800 632 9700
Colorado Group #: 35660
Kaiser Permanente - GA
Kaiser Permanente
P.O. Box 370010
Denver, CO 80237-9998
Phone: +1 888 865 5813
Georgia Group #: 10165
Kaiser Permanente – MAS (Virginia/Maryland/Washington D.C.)
Kaiser Permanente
P.O. Box 371860
Denver, CO 80237-9998
Phone: +1 800 777 7902
Virginia/Maryland/Washington D.C. Group #: 23042
Kaiser Permanente – NW (Oregon/Washington)
Kaiser Foundation Health Plan of the Northwest
Kaiser Permanente Claims Administration
P.O. Box 370050
Denver, CO 80237-9998
Phone: +1 800 813 2000
Oregon/Washington Group #: 19847
HMSA's Health Plan Hawaii Plus HMO
Claims Administrator
HMSA
P.O. Box 860
Honolulu, HI 96808-0860
Phone: +1 808 948 6372
Website: www.hmsa.com
Group #: 96770-1 and 96770-3 (COBRA)
(Be sure to check your claim form or instructions for the address of the claims processing office.)
HMSA's Preferred Provider Plan
Claims Administrator
HMSA
P.O. Box 860
Honolulu, HI 96808-0860
Phone: +1 808 948 6111
Website: www.hmsa.com
Group #: 96770-1 and 96770-3 (COBRA)
(Be sure to check your claim form or instructions for the address of the claims processing office.)
UnitedHealthcare
Claims Administrator
UnitedHealthcare
P.O. Box 740800
Atlanta, GA 30374-0800
Phone: +1 866 540 5954
Website: www.myuhc.com
Group #: 098400
(Be sure to check your claim form or instructions for the address of the claims processing office.)
Pharmacy Benefits Manager
Express Scripts
P.O. Box 2187
Lee's Summit, MO 64063-2187
Phone: +1 800 987 8360
Website: www.express-scripts.com
Group #: MMCRX05
Trion
COBRA Administrator
For election forms and premium payments:
Trion Group, Inc.
P.O. Box 2672
Omaha, NE 68108-2672
For all other correspondence:
Trion Group, Inc.
2300 Renaissance Boulevard
King of Prussia, PA 19406
Phone: +1 866 324 4087, any business day, 8:30 a.m. to 5:30 p.m., Eastern time.
Retiree Medical Billing Administrator
Trion Group, Inc.
Phone: +1 866 324 4087, any business day, 8:30 a.m. to 5:30 p.m., Eastern time.
Dental
 
Dental Plan
Claims Administrator
Metropolitan Life Insurance Company (MetLife)
One Madison Avenue
New York, NY 10010
Phone: +1 800 942 0854
Website: www.metlife.com/mybenefits (enter "Marsh & McLennan Companies" in the form to enter your company name)
Standard Group #: 0313066
Premier Group#: 0313065
Vision
 
Vision Care Plan
VSP
Phone: +1 800 877 7195
Email: www.vsp.com
Online chat: www.vsp.com
Low Option Group #: 30052197
High Option Group #: 30052197003
Spending Accounts
 
Dependent Care Flexible Savings Account
Claims Administrator
Trion Spending Account Service Center
FSA Claims Processing
2300 Renaissance Blvd.
King of Prussia, PA 19406
Phone: +1 866 324 4087
Fax: +1 888 788 1928
Group #: 36-26688272
Health Care Flexible Savings Account
Claims Administrator
Trion Spending Account Service Center
FSA Claims Processing
2300 Renaissance Blvd.
King of Prussia, PA 19406
Phone: +1 866 324 4087
Fax: +1 888 788 1928
Group #: 36-26688272
Health Savings Account (HSA)
Claims Administrator
Trion Spending Account Service Center
2300 Renaissance Blvd.
King of Prussia, PA 19406
Phone: +1 866 324 4087
Fax: +1 888 788 1928
Group #: 36-26688272
Limited Purpose Health Care Flexible Savings Account
Claims Administrator
Trion Spending Account Service Center
FSA Claims Processing
2300 Renaissance Blvd.
King of Prussia, PA 19406
Phone: +1 866 324 4087
Fax: +1 888 788 1928
Group #: 36-26688272
Insurance
 
Basic Life Insurance Plan
Claims Administrator
Metropolitan Life Insurance Company
200 Park Avenue
New York, NY 10166
Group #: 1098400
(Be sure to check your claim form for the address of the claims processing office.)
Contacts
For general information:
Employee Service Center
Phone: +1 866 374 2662, any business day, 8 a.m. to 8 p.m., Eastern time.
For filing a claim:
MetLife
Group Life Claims
P.O. Box 3016
Utica, NY 13504
For appealing a claim:
MetLife
Group Life Claims
P.O. Box 3016
Utica, NY 13504
For converting your coverage:
Metropolitan Life Insurance Company
Phone: +1 877 275 6387
Business Travel Accident Insurance Plan
Claims Administrator
National Union Fire Insurance Company of Pittsburgh, PA, a division of American International Group (AIG)
AIG Claims
P.O. Box 25987
Shawnee Mission, KS 66225
Phone: +1 800 551 0824
Policy Number: GTP 9129189-A
Contacts
For filing a claim:
National Union Fire Insurance Company of Pittsburgh, PA, a division of American International Group (AIG)
AIG Claims
P.O. Box 25987
Shawnee Mission, KS 66225
Phone: +1 800 551 0824
For appealing a claim
National Union Fire Insurance Company of Pittsburgh, PA, a division of American International Group (AIG)
AIG Claims
P.O. Box 25987
Shawnee Mission, KS 66225
Phone: +1 800 551 0824
Group Variable Universal Life Insurance Plan
Claims Administrator
Metropolitan Life Insurance Company
13045 Tesson Ferry Road
Mail Code A2-10
St Louis, MO 63128
Contacts
For general information:
Mercer Voluntary Benefits
Phone: +1 800 225 2265, Monday - Friday, 8 a.m. - 10 p.m., Eastern time [You will be transferred to a MetLife GVUL Customer Service Representative.]
For filing a claim:
Metropolitan Life Insurance Company
13045 Tesson Ferry Road
Mail Code A2-10
St Louis, MO 63128
For appealing a claim:
Metropolitan Life Insurance Company
13045 Tesson Ferry Road
Mail Code A2-10
St Louis, MO 63128
For converting your coverage:
Mercer Voluntary Benefits
Phone: +1 800 225 2265, Monday - Friday, 8 a.m. - 10 p.m., Eastern time [You will be transferred to a MetLife GVUL Customer Service Representative.]
Website: www.metlife.com/metlife-advice
Personal Excess Liability Insurance Plan
Mercer Health & Benefits Administration
Phone: +1 800 225 2265, any business day, 8 a.m. to 6 p.m. Eastern time.
Group #: GPE-157342816
Long Term Care Insurance Plan
Claims Administrator
Genworth Life Insurance Company
Group Processing Center – Marsh & McLennan Companies
P.O. Box 64010
St. Paul, MN 55164-0010
Telephone: +1 800 416 3624
Policy Numbers: 11034 and 11035
Contacts
For filing a claim:
Genworth Life Insurance Company
Group Processing Center – Marsh & McLennan Companies
P.O. Box 64010
St. Paul, MN 55164-0010
For appealing a claim:
Genworth Life Insurance Company
Group Processing Center – Marsh & McLennan Companies
P.O. Box 64010
St. Paul, MN 55164-0010
Voluntary AD&D Plan
Claims Administrator
National Union Fire Insurance Company, an AIG Company
P.O. Box 25987
Shawnee Mission, KS 66225
Phone: +1 800 551 0824
Active Group #: 9131403
Retired Group #: 8062289
(Be sure to check your claim form for the address of the claims processing office.)
Contacts
For filing a claim:
AIG
A&H Claims Division
P.O. Box 25987
Shawnee Mission, KS 66225
Phone: +1 800 551 0824
For appealing a claim:
AIG
A&H Claims Division
P.O. Box 25987
Shawnee Mission, KS 66225
Phone: +1 800 551 0824
For converting your coverage:
AIG
c/o Reuben Warner Associates
1655 Richmond Avenue
Staten Island, New York 10312
Phone: +1 800 421 3005 ext. 320
Disability
 
Basic Long Term Disability
Claims Administrator
The Hartford Life Insurance Companies
P.O. Box 14306
Lexington, KY 40512-4306
Phone: +1 866 432 6727
Fax: +1 866 411 5613
Policy #: GLT-342134
For filing an appeal:
The Hartford
Appeals Unit
P.O. Box 14087
Lexington, KY 40512-4087
Fax: +1 855 339 7249
Long Term Disability Bonus Income Plan
Claims Administrator
The Hartford Life Insurance Companies
P.O. Box 14306
Lexington, KY 40512-4306
Phone: +1 866 432 6727
Fax: +1 866 411 5613
Policy #: GLT-204034
For filing an appeal:
The Hartford
Appeals Unit
P.O. Box 14087
Lexington, KY 40512-4087
Fax: +1 855 339 7249
Optional Long Term Disability
Claims Administrator
The Hartford Life Insurance Companies
P.O. Box 14306
Lexington, KY 40512-4306
Phone: +1 866 432 6727
Fax: +1 866 411 5613
Policy #: GLT-342135
For filing an appeal:
The Hartford
Appeals Unit
P.O. Box 14087
Lexington, KY 40512-4087
Fax: +1 855 339 7249
Short Term Disability
Claims Administrator
The Hartford Life Insurance Companies
Employee Service Center
(Leave Management Team)
+1 866 374 2662 Prompt #7
Investment and Savings
 
Employee Stock Purchase Plan
For more information after stock is purchased, contact the Plan's service provider, Fidelity Investments:
Attn: Employee Stock Plan Services
100 Howe Drive
Mailzone HSGD
Covington, KY 41015
Website: www.netbenefits.com
Contacts
Stock Plan Services: +1 800 544 9354
TDD/Hearing Impaired: +1 800 610 4015
Outside the United States:
Stock Plans Services International: Fidelity.com/globalcall
Benefit Equalization Plan
Plan Administrator – Benefit Equalization Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
For appealing a claim:
Plan Administrator – Benefit Equalization Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
Marsh & McLennan Companies Retirement Plan
Contacts
For filing a claim:
Plan Administrator – Marsh & McLennan Companies Retirement Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
For appealing a claim:
Plan Administrator – Marsh & McLennan Companies Retirement Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
Marsh & McLennan Companies 401(k) Savings & Investment Plan
Contacts
For filing a claim:
Plan Administrator – Marsh & McLennan Companies 401(k) Savings & Investment Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
For appealing a claim:
Plan Administrator – Marsh & McLennan Companies 401(k) Savings & Investment Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
MMA 401(k) Savings & Investment Plan
Contacts
For filing a claim:
Plan Administrator – MMA 401(k) Savings & Investment Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
For appealing a claim:
Plan Administrator – MMA 401(k) Savings & Investment Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
Supplemental Savings & Investment Plan
Contacts
For filing a claim:
Plan Administrator – Supplemental Savings & Investment Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
For appealing a claim:
Plan Administrator – Supplemental Savings & Investment Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
Supplemental Retirement Plan
Plan Administrator – Supplemental Retirement Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
For appealing a claim:
Plan Administrator – Supplemental Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
Employee Programs and Policies
 
Voluntary Offerings
 
Accident Insurance
Claims Administrator
Metropolitan Life Insurance Company
P.O. Box 80826
Lincoln, NE 68501-0826
Phone: +1 800 GET MET8
Website: https://www.metlife.com/mmc/index.html
Choice Auto and Home Insurance Program
To receive a quote, apply for coverage, or ask questions:
Contact: Mercer Health & Benefits Administration
Phone: +1 800 225 2265, any business day, 8 a.m. to 6 p.m. Eastern time.
Critical Illness
Claims Administrator
Metropolitan Life Insurance Company
P.O. Box 80826
Lincoln, NE 68501-0826
Phone: +1 800 GET MET8
Website: https://www.metlife.com/mmc/index.html
Hospital Indemnity
Claims Administrator
Metropolitan Life Insurance Company
P.O. Box 80826
Lincoln, NE 68501-0826
Phone: +1 800 GET MET8
Website: https://www.metlife.com/mmc/index.html
Identity Protection Benefit Program
InfoArmor
7001 N. Scottsdale Road
Suite 2020
Scottsdale, AZ 85253
Phone: +1 800 225 2265
Legal Assistance Plan
Claims Administrator
Hyatt Legal Plans, Inc.
1111 Superior Avenue
Cleveland, OH 44114-2507
Phone: +1 800 821 6400
Website: www.mmcvoluntarybenefits.com
Group #: 130
(This is the main business address for the Administrator. Be sure to check your claim form or instructions for the address of the claims processing office.)
Contacts
For filing a claim:
Hyatt Legal Plans, Inc.
1111 Superior Avenue
Cleveland, OH 44114-2507
For appealing a claim:
Hyatt Legal Plans, Inc.
1111 Superior Avenue
Cleveland, OH 44114-2507
For converting your coverage:
Hyatt Legal Plans, Inc.
Phone: +1 800 821 6400
Website: www.mmcvoluntarybenefits.com
Personal Life Insurance Plan
Claims Administrator
Unum
1 Fountain Square
Chattanooga, TN 37402
Phone: +1 800 635 5597
Group #: 0008604789
Contact:
Mercer Health & Benefits Administration
Phone: +1 800 225 2265
Contacts
For filing a claim:
Unum
The Benefits Center
P.O. Box 100158
Columbia, SC 29202-3158
Phone: +1 800 635 5597
Fax: +1 800 447 2498
For appealing a claim:
Unum
The Benefits Center
Appeals Unit – 1 North
P.O. Box 180136
Chattanooga, TN 37401-3030
Fax: +1 423 755 8383
Pet Insurance Plan
Nationwide
Phone: +1 800 225 2265
Website: www.petinsurance.com/affiliates/mmc_pr.
Additional Programs
 
Best Doctors Program
Claims Administrator
Best Doctors
1 Boston Place, 32nd Floor
Boston, MA 02108
Phone: +1 866 904 0910
Contacts
For filing a claim:
Best Doctors
1 Boston Place, 32nd Floor
Boston, MA 02108
For appealing a claim:
Best Doctors
1 Boston Place, 32nd Floor
Boston, MA 02108
For COBRA coverage:
Trion
Phone: +1 866 324 4087
Bright Horizons Back-up Care Advantage Program
Back-up Care Advantage Program
Phone: +1 877 242 2737 – 24 hours a day, 7 days a week
The login information for the website is as follows: username = MMCo and password = 4Backup.
Employee Assistance Program (EAP)
Claims Administrator
CIGNA Behavioral Health
3636 Nobel Drive Suite 150
San Diego, CA 92122
Phone: +1 800 382 3432
Contacts
For filing a claim:
CIGNA Behavioral Health
3636 Nobel Drive Suite 150
San Diego, CA 92122
For appealing a claim:
CIGNA Behavioral Health
3636 Nobel Drive Suite 150
San Diego, CA 92122
For COBRA coverage:
Trion
Phone: +1 866 324 4087
Website: Go to Colleague Connect (https://colleagueconnect.mmc.com). Click Career & Rewards and select Employee Assistance Program (EAP) under Programs. The Employer ID to access the site is: mmc.
Family Resource Program
LifeCare
Phone: +1 800 873 4636
Website: Go to Colleague Connect (https://colleagueconnect.mmc.com). Click Career & Rewards and select LifeCare under Programs. Your Screen Name and Password should each pre-populate with MMCUSER. If the Screen Name and Password are not pre-populated, to access the LifeCare website, enter MMCUSER as both your Screen Name and Password.
Health Advocate Program
Claims Administrator
Health Advocate
3043 Walton Road, Suite 150
Plymouth Meeting, PA 19426
Phone: +1 866 799 2488
Contacts
For filing a claim:
Health Advocate
3043 Walton Road, Suite 150
Plymouth Meeting, PA 19426
For appealing a claim:
Health Advocate
3043 Walton Road, Suite 150
Plymouth Meeting, PA 19426
For COBRA coverage:
Trion
Phone: +1 866 324 4087
Healthyroads Program
Claims Administrator
Healthyroads
P.O. Box 509040
San Diego, CA 92150-9040
Phone: +1 877 330 2746
Contacts
For filing a claim:
Healthyroads
Attn: Customer Service Department
P.O. Box 509040
San Diego, CA 92150-9040
Phone: +1 877 330 2746
For appealing a claim:
Healthyroads
Attn: Appeals and Grievance Department
P.O. Box 509040
San Diego, CA 92150-9040
Phone: +1 877 330 2746
For COBRA coverage:
Trion
Phone: +1 866 324 4087
HelloWallet
HelloWallet
Hours: Any business day, 10:00 a.m. – 7:00 p.m. Eastern time.
Phone: +1 866 554 3556
Matching Gifts to Education Program
Marsh & McLennan Companies Matching Gifts to Education Program
Phone: +1 877 427 4483
Fax: +1 609 799 8019
Email: mmc@easymatch.com
MSK Direct Program
MSK Direct
Hours: Any business day, from 8:30 a.m. to 5:30 p.m. Eastern time
Phone: +1 844 MMC 2MSK (+1 844 662 2675)
Transportation Reimbursement Incentive Program (TRIP)
WageWorks
Phone: +1 877 924 3967, any business day, from 9 a.m. to 8 p.m. Eastern time
Group #: 1732
Educational Programs
 
Scholarship Program
National Merit Scholarship Corporation
Phone: +1 847 866 5100
Tuition Assistance
Contact your Human Resources representative or your manager.