MMC Benefits Handbook
Contact Information
For questions not answered in this handbook, or to follow up on a claim, learn more about a network, etc., please use the contact information below.
For questions about…
Contact…
Medical
 
Aetna
Claims Administrator
Aetna
P.O. Box 981106
El Paso, TX 79998-1106
Phone: +1 866 210 7858
Website: www.aetna.com
Group #: 868802
(Be sure to check your claim form or instructions for the address of the claims processing office.)
Pharmacy Benefits Manager
Express Scripts
P.O. Box 2187
Lee's Summit, MO 64063-2187
Phone: +1 800 987 8360
Group #: MMCRX05
Prescription Drug Programs:
  • Rx Savings Solution
Phone: + 1 800 268 4476
  • SaveOnSP
Phone: + 1 800 683 1074
Anthem BlueCross BlueShield
Claims Administrator
Anthem BlueCross BlueShield
P.O. Box 105187
Atlanta, GA 30348-5187
Phone: +1 855 570 1150
Website: www.anthem.com
Group #: 270146
(Be sure to check your claim form or instructions for the address of the claims processing office.)
Pharmacy Benefits Manager
Express Scripts
P.O. Box 2187
Lee's Summit, MO 64063-2187
Phone: +1 800 987 8360
Group #: MMCRX05
Prescription Drug Programs:
  • Rx Savings Solution
Phone: + 1 800 268 4476
  • SaveOnSP
Phone: + 1 800 683 1074
Kaiser
Claims Administrator
Website: www.kp.org (for all Kaiser regions except Washington)
Website: www.kp.org/wa (Washington region)
 
Kaiser Permanente – Northern CA
Kaiser Foundation Health Plan, Inc.
P.O. Box 12923
Oakland, CA 94612
Phone: +1 800 464 4000
Northern California Group #: 604494
 
Kaiser Permanente –Southern CA
Kaiser Foundation Health Plan, Inc.
P.O. Box 7004
Downey, CA 90242-0361
Phone: +1 800 464 4000
Southern California Group #: 232189
 
Kaiser Permanente - CO
Kaiser Foundation Health Plan of Colorado
P.O. Box 373150
Denver, CO 80237-9998
Phone: +1 800 632 9700
Colorado Group #: 35660
 
Kaiser Permanente - GA
Kaiser Permanente
P.O. Box 370010
Denver, CO 80237-9998
Phone: +1 888 865 5813
Georgia Group #: 10165
 
Kaiser Permanente – MAS (Virginia/Maryland/Washington D.C.)
Kaiser Permanente
P.O. Box 371860
Denver, CO 80237-9998
Phone: +1 800 777 7902
Virginia/Maryland/Washington D.C. Group #: 23042
 
Kaiser Permanente – NW (Oregon and Southwest Washington)
Kaiser Foundation Health Plan of the Northwest
Kaiser Permanente Claims Administration
P.O. Box 370050
Denver, CO 80237-9998
Phone: +1 800 813 2000
Oregon and Southwest Washington Group #: 19847
 
Kaiser Permanente – Washington (Western Washington and Spokane area)
Kaiser Foundation Health Plan of the Washington
Kaiser Permanente Claims Administration
P.O. Box 34585
Seattle, WA 98124-1585
Phone: +1 888 901 4636
Washington Group #: 25988
HMSA's Health Plan Hawaii Plus HMO
Claims Administrator
HMSA
P.O. Box 860
Honolulu, HI 96808-0860
Phone: +1 808 948 6372
Website: www.hmsa.com
Group #: 96770-1 and 96770-3 (COBRA)
(Be sure to check your claim form or instructions for the address of the claims processing office.)
HMSA's Preferred Provider Plan
Claims Administrator
HMSA
P.O. Box 860
Honolulu, HI 96808-0860
Phone: +1 808 948 6111
Website: www.hmsa.com
Group #: 96770-1 and 96770-3 (COBRA)
(Be sure to check your claim form or instructions for the address of the claims processing office.)
UnitedHealthcare
Claims Administrator
UnitedHealthcare
P.O. Box 740800
Atlanta, GA 30374-0800
Phone: +1 866 540 5954
Website: www.myuhc.com
Group #: 098400
(Be sure to check your claim form or instructions for the address of the claims processing office.)
Pharmacy Benefits Manager
Express Scripts
P.O. Box 2187
Lee's Summit, MO 64063-2187
Phone: +1 800 987 8360
Website: www.express-scripts.com
Group #: MMCRX05
Prescription Drug Programs:
  • Rx Savings Solution
Phone: + 1 800 268 4476
  • SaveOnSP
Phone: + 1 800 683 1074
Trion
COBRA Administrator
For election forms and premium payments:
Trion Group, Inc.
P.O. Box 2672
Omaha, NE 68108-2672
For all other correspondence:
Trion Group, Inc.
2300 Renaissance Boulevard
King of Prussia, PA 19406
Phone: +1 866 324 4087, any business day, 8:30 a.m. to 5:30 p.m., Eastern time.
Retiree Medical Billing Administrator
Trion Group, Inc.
Phone: +1 866 324 4087, any business day, 8:30 a.m. to 5:30 p.m., Eastern time.
Dental
 
Dental Plan
Claims Administrator
Metropolitan Life Insurance Company (MetLife)
One Madison Avenue
New York, NY 10010
Phone: +1 800 942 0854
Website: www.metlife.com/mybenefits (enter "Marsh & McLennan Companies" in the account sign in box to enter your company name)
Standard Group #: 0313066
Premier Group#: 0313065
Vision
 
Vision Care Plan
Claims Administrator
VSP
Phone: +1 800 877 7195
Email: www.vsp.com
Online chat: www.vsp.com
Low Option Group #: 300521970008
High Option Group #: 300521970003
Spending Accounts
 
Dependent Care Flexible Savings Account
Claims Administrator
Trion Spending Account Service Center
FSA Claims Processing
2300 Renaissance Blvd.
King of Prussia, PA 19406
Phone: +1 866 324 4087
Fax: +1 888 788 1928
Group #: 36-2668272
Health Care Flexible Savings Account
Claims Administrator
Trion Spending Account Service Center
FSA Claims Processing
2300 Renaissance Blvd.
King of Prussia, PA 19406
Phone: +1 866 324 4087
Fax: +1 888 788 1928
Group #: 36-2668272
Health Savings Account (HSA)
Claims Administrator
Trion Spending Account Service Center
2300 Renaissance Blvd.
King of Prussia, PA 19406
Phone: +1 866 324 4087
Fax: +1 888 788 1928
Group #: 36-2668272
Limited Purpose Health Care Flexible Savings Account
Claims Administrator
Trion Spending Account Service Center
FSA Claims Processing
2300 Renaissance Blvd.
King of Prussia, PA 19406
Phone: +1 866 324 4087
Fax: +1 888 788 1928
Group #: 36-2668272
Insurance
 
Basic Life Insurance Plan
Claims Administrator
Metropolitan Life Insurance Company
200 Park Avenue
New York, NY 10166
Group #: 1098400
(Be sure to check your claim form for the address of the claims processing office.)
Contacts
For general information:
Employee Service Center
Phone: +1 866 374 2662, any business day, 8 a.m. to 8 p.m., Eastern time.
For filing a claim:
Metropolitan Life Insurance Company
Group Life Claims
P.O. Box 3016
Utica, NY 13504
For appealing a claim:
Metropolitan Life Insurance Company
Group Life Claims
P.O. Box 3016
Utica, NY 13504
For converting your coverage:
Metropolitan Life Insurance Company
Phone: +1 877 275 6387
Business Travel Accident Insurance Plan
Claims Administrator
National Union Fire Insurance Company of Pittsburgh, Pa (National Union), an AIG Company
P.O. Box 25987
Shawnee Mission, KS 66225
Phone: +1 800 551 0824
Policy Number: GTP 0009129189-B
Contacts
For filing a claim:
National Union Fire Insurance Company of Pittsburgh, Pa (National Union), an AIG Company
AIG
A&H Claims Division
P.O. Box 25987
Shawnee Mission, KS 66225
Phone: +1 800 551 0824
Fax: +1 866 893 8574
For appealing a claim
National Union Fire Insurance Company of Pittsburgh, Pa (National Union), an AIG Company
AIG
A&H Claims Division
P.O. Box 25987
Shawnee Mission, KS 66225
Phone: +1 800 551 0824
Fax: +1 866 893 8574
Group Variable Universal Life Insurance Plan (GVUL)
Claims Administrator
Metropolitan Life Insurance Company
13045 Tesson Ferry Road
Mail Code A2-10
St Louis, MO 63128
Group #: 0105231
Contacts
For general information:
Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration)
Phone: +1 800 225 2265, any business day, 8 a.m. to 9 p.m. and Saturdays 8 a.m. to 2 p.m. Eastern time. [You will be transferred to a MetLife GVUL Customer Service Representative.]
Enter "Marsh & McLennan Companies, Inc – GVUL." in the Account Sign in box.
For filing a claim:
Metropolitan Life Insurance Company
13045 Tesson Ferry Road
Mail Code A2-10
St Louis, MO 63128
For appealing a claim:
Metropolitan Life Insurance Company
13045 Tesson Ferry Road
Mail Code A2-10
St Louis, MO 63128
For converting your coverage:
Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration)
Phone: +1 800 225 2265, any business day, 8 a.m. to 9 p.m. and Saturdays 8 a.m. to 2 p.m. Eastern time. [You will be transferred to a MetLife GVUL Customer Service Representative.]
Website: www.metlife.com/metlife-advice
Personal Excess Liability Insurance Plan
Claims Administrator
Chubb Insurance Company
Group #: GPE-157342816
Contacts
For general information:
Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration)
Phone: +1 800 225 2265, any business day, 8 a.m. to 9 p.m. and Saturdays 8 a.m. to 2 p.m. Eastern time..
Long Term Care Insurance Plan
Claims Administrator
Genworth Life Insurance Company
Group Processing Center – Marsh & McLennan Companies
P.O. Box 64010
St. Paul, MN 55164-0010
Telephone: +1 800 416 3624
Policy Numbers: 11034 and 11035
Contacts
For filing a claim:
Genworth Life Insurance Company
Group Processing Center – Marsh & McLennan Companies
P.O. Box 64010
St. Paul, MN 55164-0010
For appealing a claim:
Genworth Life Insurance Company
Group Processing Center – Marsh & McLennan Companies
P.O. Box 64010
St. Paul, MN 55164-0010
Voluntary AD&D Plan
Claims Administrator
National Union Fire Insurance Company of Pittsburg, Pa (National Union), an AIG Company
P.O. Box 25987
Shawnee Mission, KS 66225
Phone: +1 800 551 0824
Active Group #: PAI 0009131403-A
Retired Group #: PAI 0008062289
(Be sure to check your claim form for the address of the claims processing office.)
Contacts
For filing a claim:
National Union Fire Insurance Company of Pittsburg, Pa (National Union), an AIG Company
AIG
A&H Claims Division
P.O. Box 25987
Shawnee Mission, KS 66225
Phone: +1 800 551 0824
For appealing a claim:
National Union Fire Insurance Company of Pittsburg, Pa (National Union), an AIG Company
AIG
A&H Claims Division
P.O. Box 25987
Shawnee Mission, KS 66225
Phone: +1 800 551 0824
For converting your coverage:
AIG – American Home Assurance Company
c/o Reuben Warner Associates
1655 Richmond Avenue
Staten Island, New York 10312
Phone: +1 800 421 3005
Fax: +1 718 477 7366
Basic Long Term Disability
Claims Administrator
The Hartford Life and Accident Insurance Company
P.O. Box 14306
Lexington, KY 40512-4306
Phone: +1 866 432 6727
Fax: +1 866 411 5613
Policy #: GLT-342134
For filing an appeal:
The Hartford Life and Accident Insurance Company
Appeals Unit
P.O. Box 14087
Lexington, KY 40512-4087
Fax: +1 855 339 7249
Long Term Disability Bonus Income Plan
Claims Administrator
The Hartford Life and Accident Insurance Company
P.O. Box 14306
Lexington, KY 40512-4306
Phone: +1 866 432 6727
Fax: +1 866 411 5613
Policy #: GLT-204034
For filing an appeal:
The Hartford Life and Accident Insurance Company
Appeals Unit
P.O. Box 14087
Lexington, KY 40512-4087
Fax: +1 855 339 7249
Optional Long Term Disability
Claims Administrator
The Hartford Life and Accident Insurance Company
P.O. Box 14306
Lexington, KY 40512-4306
Phone: +1 866 432 6727
Fax: +1 866 411 5613
Policy #: GLT-342135
For filing an appeal:
The Hartford Life and Accident Insurance Company
Appeals Unit
P.O. Box 14087
Lexington, KY 40512-4087
Fax: +1 855 339 7249
Short Term Disability
Claims Administrator
The Hartford Life and Accident Insurance Company
Employee Service Center
(Leave Management Team)
+1 866 374 2662
Individual Disability Insurance
Claims Administrator
Unum Group
The Benefits Center
P.O. Box 100262
Columbia, SC 29202-3262
Phone: +1 888 226 7959 (Monday – Friday, 8:00 am to 8:00 pm ET)
Fax: +1 866 562 4794
For filing an appeal:
Unum Group
The Appeals Unit
PO Box 15112
Worcester, MA 01615-0112
Fax: +1 866 562 4794
Investment and Savings
 
Employee Stock Purchase Plan
For more information after stock is purchased, contact the Plan's service provider, Fidelity Investments:
Attn: Employee Stock Plan Services
100 Howe Drive
Mailzone HSGD
Covington, KY 41015
Website: www.netbenefits.com
Contacts
Stock Plan Services: +1 800 544 9354
TDD/Hearing Impaired: +1 800 610 4015
Outside the United States:
Stock Plans Services International: Fidelity.com/globalcall
Benefit Equalization Plan
Plan Administrator – Benefit Equalization Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
For appealing a claim:
Plan Administrator – Benefit Equalization Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
Marsh & McLennan Companies Retirement Plan
Contacts
For filing a claim:
Plan Administrator – Marsh & McLennan Companies Retirement Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
For appealing a claim:
Plan Administrator – Marsh & McLennan Companies Retirement Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
Marsh & McLennan Companies 401(k) Savings & Investment Plan
Contacts
For filing a claim:
Plan Administrator – Marsh & McLennan Companies 401(k) Savings & Investment Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
For appealing a claim:
Plan Administrator – Marsh & McLennan Companies 401(k) Savings & Investment Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
MMA 401(k) Savings & Investment Plan
Contacts
For filing a claim:
Plan Administrator – MMA 401(k) Savings & Investment Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
For appealing a claim:
Plan Administrator – MMA 401(k) Savings & Investment Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
Supplemental Savings & Investment Plan
Contacts
For filing a claim:
Plan Administrator – Supplemental Savings & Investment Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
For appealing a claim:
Plan Administrator – Supplemental Savings & Investment Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
Supplemental Retirement Plan
Plan Administrator – Supplemental Retirement Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
For appealing a claim:
Plan Administrator – Supplemental Plan
c/o Global Benefits Department, 3rd Floor
Marsh & McLennan Companies, Inc.
Waterfront Corporate Center
121 River Street
Hoboken, NJ 07030-5794
Voluntary Offerings
 
Accident Insurance
Claims Administrator
Metropolitan Life Insurance Company
P.O. Box 80826
Lincoln, NE 68501-0826
Phone: +1 800 GET MET8 (+1 800 438 6388)
Website: https://www.metlife.com/mmc
Choice Auto and Home Insurance Program
To receive a quote, apply for coverage, or ask questions:
Contact
Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration)
Phone: +1 800 225 2265, any business day, 8 a.m. to 9 p.m. and Saturdays 8 a.m. to 2 p.m. Eastern time.
Critical Illness
Claims Administrator
Metropolitan Life Insurance Company
P.O. Box 80826
Lincoln, NE 68501-0826
Phone: +1 800 GET MET8 (+1 800 438 6388)
Website: https://www.metlife.com/mmc
Hospital Indemnity
Claims Administrator
Metropolitan Life Insurance Company
P.O. Box 80826
Lincoln, NE 68501-0826
Phone: +1 800 GET MET8 (+1 800 438 6388)
Website: https://www.metlife.com/mmc
Identity Protection Benefit Program
Allstate Identity Protection
7350 N Dobson Rd
Suite 101
Scottsdale, AZ 85256
Contact
Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration)
Phone: +1 800 225 2265, any business day, 8 a.m. to 9 p.m. and Saturdays 8 a.m. to 2 p.m. Eastern time.
Legal Assistance Plan
Claims Administrator
MetLife Legal Plans
1111 Superior Avenue
Cleveland, OH 44114-2507
Phone: +1 800 821 6400
Website: www.mmcvoluntarybenefits.com
Group #: 130
(This is the main business address for the Administrator. Be sure to check your claim form or instructions for the address of the claims processing office.)
Contacts
For filing a claim:
MetLife Legal Plans
1111 Superior Avenue
Cleveland, OH 44114-2507
For appealing a claim:
MetLife Legal Plans
1111 Superior Avenue
Cleveland, OH 44114-2507
For converting your coverage:
MetLife Legal Plans
Phone: +1 800 821 6400
Website: www.mmcvoluntarybenefits.com
Personal Life Insurance Plan
Claims Administrator
Unum
1 Fountain Square
Chattanooga, TN 37402
Phone: +1 800 635 5597
Group #: 0008604789
Contact
Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration)
Phone: +1 800 225 2265, any business day, 8 a.m. to 9 p.m. and Saturdays 8 a.m. to 2 p.m. Eastern time.
Contacts
For filing a claim:
Unum
The Benefits Center
P.O. Box 100158
Columbia, SC 29202-3158
Phone: +1 800 635 5597
Fax: +1 800 447 2498
For appealing a claim:
Unum
The Benefits Center
Appeals Unit – 1 North
P.O. Box 180136
Chattanooga, TN 37401-3030
Fax: +1 423 755 8383
Pet Insurance Plan
Claims Administrator
Contacts
For general information:
Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration)
Phone: +1 800 225 2265, any business day, 8 a.m. to 9 p.m. and Saturdays 8 a.m. to 2 p.m. Eastern time.
Pet Insurance Plan
Claims Administrator
TrustedPals™
Website: www.TrustedPals.com/MMC
Contacts
For general information:
Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration)
Phone: +1 800 225 2265, any business day, 8 a.m. to 9 p.m. and Saturdays 8 a.m. to 2 p.m. Eastern time.
PlanSmart® Financial Wellness Program
Metropolitan Life Insurance Company (MetLife)
Phone: +1 855 203 6842, any business day, from 9:00 a.m. to 8:00 p.m. Eastern time.
Website: www.myplansmart.com
Next to Get Started enter "MMC" and click Go.
MetLife administers the PlanSmart® Financial Wellness program, but has arranged for EY (Ernst & Young LLP) to provide guidance and coaching online and by phone.
Additional Programs
 
Ayco's SurvivorSupport® Financial Counseling Service
The Ayco Company, L.P., A Goldman Sachs Company
One Wall Street
Albany, NY 12205
Phone: +1 800 235 3417. Normal business hours are Monday through Friday, 8:00 a.m. – 5:00 p.m. Eastern time, with evening appointments available.
Teladoc Medical Experts Program
Claims Administrator
Teladoc Medical Experts
1250 Hancock Street
Quincy, MA 02169
Phone: +1 800 835 2362
Contacts
For filing a claim:
Teladoc Medical Experts
1250 Hancock Street
Quincy, MA 02169
For appealing a claim:
Teladoc Medical Experts
1250 Hancock Street
Quincy, MA 02169
For COBRA coverage:
Trion
Phone: +1 866 324 4087
Bright Horizons Family Solutions
Bright Horizons Back-Up Care
Bright Horizons Enhanced Family Supports
Phone: +1 877 242 2737 – 24 hours a day, 7 days a week
First time user: Employer Username is MMCo and Employer Password is 4Backup. Upon registration, create a Username and Password.
Employee Assistance Program (EAP)
Claims Administrator
Cigna Behavioral Health
3636 Nobel Drive Suite 150
San Diego, CA 92122
Phone: +1 800 382 3432
Contacts
For filing a claim:
Cigna Behavioral Health
3636 Nobel Drive Suite 150
San Diego, CA 92122
For appealing a claim:
Cigna Behavioral Health
3636 Nobel Drive Suite 150
San Diego, CA 92122
For COBRA coverage:
Trion
Phone: +1 866 324 4087
Website: www.mycigna.com
The Employer ID is mmc. The Employer ID is needed only for initial registration. Under "What best describes you", select "I want to register for the Employee Assistance Program ONLY". Upon registration, create a User ID and Password.
Family Resource Program
LifeCare
Phone: +1 877 399 8235
First time user: registration code is MMC and member ID is Employee ID.
Health Advocate Program
Claims Administrator
Health Advocate
3043 Walton Road, Suite 150
Plymouth Meeting, PA 19426
Phone: +1 866 799 2488
First time user: Enter Marsh & McLennan and click continue. Click on register now to create a username and password.
Contacts
For filing a claim:
Health Advocate
3043 Walton Road, Suite 150
Plymouth Meeting, PA 19426
For appealing a claim:
Health Advocate
3043 Walton Road, Suite 150
Plymouth Meeting, PA 19426
For COBRA coverage:
Trion
Phone: +1 866 324 4087
Matching Gifts to Education Program
Marsh & McLennan Companies Matching Gifts to Education Program
Phone: +1 877 427 4483
Fax: +1 609 799 8019
Email: mmc@easymatch.com
MSK Direct Program
MSK Direct
Hours: Any business day, from 8:00 a.m. to 6:00 p.m. Eastern time
Phone: +1 844 MMC 2MSK (+1 844 662 2675)
Transportation Reimbursement Incentive Program (TRIP)
HealthEquity
Phone: +1 877 924 3967, 24/7 (with the exception of Federal Holidays)
Group #: 1732
Educational Programs
 
Scholarship Program
National Merit Scholarship Corporation
Phone: +1 847 866 5100