MMC Benefits Handbook
Services Provided
MSK Direct provides direct access to a team of dedicated professionals at MSK who specialize in navigating the cancer treatment process. The team includes experienced nurses, social workers and MSK Care Advisors who guide patients through the cancer treatment process and help oversee the coordination of your experience every step of the way. The MSK Direct team will:
  • Offer you a timely and convenient appointment with a specialist within 2 business days of speaking with a representative (subject to availability of your medical records, your ability to travel to MSK, and health insurance coverage for care at MSK).
  • Answers to general questions about cancer treatment and the cancer treatment process.
  • Help gather necessary medical records in advance of your first appointment.
  • Introduce you to MSK facilities and the clinical teams that will be handling your care.
The MSK Direct team is available:
  • To schedule an in-person second opinion with an MSK physician for patients who have already received a diagnosis or recommendation for treatment elsewhere.
  • To patients who are currently receiving care at MSK, the services the MSK Direct team provides, including helping answer general questions about cancer treatment and the cancer treatment process, are available throughout your cancer care experience at MSK, but any specific or individualized questions about your cancer treatment and questions specifically related to your care and course of treatment would need to be directed to your physician and not MSK Direct.
  • To patients who are currently receiving treatment elsewhere, the MSK Direct team can help answer general questions about cancer treatment and the cancer treatment process, but any specific or individualized questions about your cancer treatment and questions specifically related to your care and course of treatment would need to be directed to your physician and not MSK Direct.
If you are unable to travel for care or do not use an MSK facility, MSK Direct can provide:
  • A referral for a local provider outside of MSK. Currently, referrals are based on two factors: (1) whether there are providers in your area who are trained at MSK and (2) whether there are any Alliance of Dedicated Cancer Centers (ADCC) or National Cancer Institute (NCI) Comprehensive Cancer Centers available in your area. Taking these factors into consideration, a referral is provided to one or multiple facilities in the area or to the ADCC or NCI Comprehensive Cancer Center. MSK Direct may incorporate additional factors for consideration in the future.
Do I have to use this program?
  • No. Participation is completely voluntary.