MMC Benefits Handbook
How the Program Works
With MSK Direct, you have direct access to a team of dedicated professionals who specialize in navigating the cancer treatment process. The team includes experienced nurses, social workers and MSK Care Advisors who will be there to guide you through the cancer treatment process and help oversee the coordination of your experience every step of the way.
MSK is recognized as a leading, best in class cancer care provider. MSK Direct provides holistic support to ease the burden of a cancer diagnosis for you and your eligible family members.
In addition to the main hospital in Manhattan, MSK has outpatient facilities located in New York (Manhattan, Brooklyn, Long Island and Westchester) and New Jersey.
If you are not able to travel to MSK for care, MSK Direct can provide a referral for a local provider outside of MSK. Currently, referrals are based on two factors: (1) whether there are providers in your area who were trained at MSK and (2) whether there are any Alliance of Dedicated Cancer Centers (ADCC) or National Cancer Institute (NCI) Comprehensive Cancer Centers available in your area. Taking these factors into consideration, a referral is provided to one or multiple facilities in the area or to the ADCC or NCI Comprehensive Cancer Center. MSK Direct may incorporate additional factors for consideration in the future.
Can I access MSK Direct even if I don't have a confirmed cancer diagnosis?
Yes. MSK Direct can help you even before you receive a confirmed diagnosis of cancer.
You may contact MSK Direct when you receive results from a blood test, imaging exam, or pathology report that may indicate you have cancer, or when another physician recommends that you consult with an oncologist. The staff will connect you to MSK Diagnostics, which will arrange for the appropriate tests needed to establish whether or not you have cancer. If you are diagnosed with cancer, you will then have the option to immediately begin treatment at MSK. Any medical care provided by MSK is not part of the services provided by MSK Direct. Medical care provided by MSK is provided pursuant to your medical plan and subject to the terms and conditions of your medical plan.
Can I get a second opinion at MSK through MSK Direct?
Yes. If you have already received a diagnosis or treatment recommendation somewhere else, you may contact MSK Direct who can help schedule an appointment for a second opinion with an MSK physician. Any medical care provided by MSK is not part of the services provided by MSK Direct. Medical care provided by MSK is provided pursuant to your medical plan and subject to the terms and conditions of your medical plan.
What if I'm currently receiving treatment at MSK?
You are welcome to access MSK Direct, even if you are already in treatment at MSK. The services the MSK Direct staff provides, including helping answer general questions about cancer treatment and the cancer treatment process, are available to you throughout your treatment. However, your treatment team at MSK should continue to be your primary point of contact, including for any specific or individualized questions about your cancer treatment and questions specifically related to your care and course of treatment.
What if I'm already receiving cancer treatment elsewhere?
You may reach out to MSK Direct for assistance even if you are already receiving cancer care elsewhere. The MSK Direct team can help answer general questions about cancer treatment and the cancer treatment process, but any specific or individualized questions about your cancer treatment and questions specifically related to your care and course of treatment would need to be directed to your physician and not MSK Direct.
If I am on an authorized unpaid leave of absence, can I still participate in the program?
During a period of an authorized unpaid leave of absence, you and your eligible family members remain eligible for MSK Direct.
If I become disabled, can I still use MSK Direct?
During a period of approved disability, you and your eligible family members remain eligible for MSK Direct.
If I no longer satisfy the eligibility requirements
Your access to MSK Direct ends on the date you no longer satisfy the eligibility requirements. Eligibility for family members ends when yours does.