The Program at a Glance

MMC Benefits Handbook

Health Advocate is a service that can help you and eligible family members navigate the health care system. The chart below contains some important program features. For more information, see "How the Program Works."


Program Feature	Highlights
How the Program Works	When you call Health Advocate, you will be assigned a Personal Health Advocate (PHA) who will guide you through the process to get you the help and support you need. The PHA works with a team of health professionals, including nurses, medical directors, claims specialists and benefits professionals. Your PHA is available to answer any health care questions you may have. Health Advocate is not a replacement for health care coverage and should not be used in case of emergencies. See "How the Program Works" for details.
Eligibility	You are eligible to participate in this program if you meet the eligibility requirements described under "Eligible Employees." See "Participating in the Program" for details.
Family Member Eligibility	Your family members can use Health Advocate if they meet the eligibility requirements described under "Family Member Eligibility." See "Participating in the Program" for details.
Enrollment	There is no need to enroll and coverage is automatic for eligible employees.
Cost	There is no cost to you or your eligible family members for using Health Advocate. If the program provides referrals to other services, you are responsible for paying for any services you choose.
Confidentiality	Your privacy is guaranteed. Reporting of information adheres to Health Insurance Portability and Accountability Act (HIPAA) privacy laws. Your specific name and medical information will NOT be shared with anyone. See "How the Program Works" for details.
Contact Information	For more information, contact: Health Advocate Hours: Normal business hours are Monday through Friday, 8:00 a.m. – 10:00 p.m. Eastern time; after hours and weekends, on call staff is available for assistance. Phone: +1 866 799 2488 Website: www.healthadvocate.com/members First time user: Enter Marsh McLennan and click continue. Click on register now to create a username and password. E-mail: answers@healthadvocate.com Health Advocate administers this program for Marsh McLennan. Health Advocate's decisions are final and binding and Marsh McLennan does not have any authority to change Health Advocate's decisions.