MMC Benefits Handbook
How the Program Works
The SWORD Health Prevention program is virtual program to help avoid back, joint, and muscle pain.
What conditions does SWORD Health Prevention Program treat?
The SWORD Health Prevention Program addresses pain prevention in the back, shoulder, neck, hip, pelvic area, knee, elbow, ankle, and wrist.
How can I access the SWORD Health Prevention Program?
The SWORD Health Prevention Program can be accessed by the SWORD Health mobile app. The SWORD Health app is available in the App Store for iOS devices and on Google Play for Android devices.
For information on the program and how to enroll, visit join.swordhealth.com/mm/.
What is the SWORD Health Prevention Program?
The SWORD Health Prevention Program* is based on education and targeted exercise to prevent back, muscle, and joint pain and/or injury before it starts. The SWORD Health Prevention Program is offered to eligible members through the SWORD Health mobile app.
*This is a wellness program separate from the Virtual Physical Therapy program offered under the Marsh McLennan medical plans, for which SWORD Health is the medical provider.
What are the components of the SWORD Health Prevention Program?
There are three main components of the SWORD Health Prevention Program:
1. Learn and Prevent: Educational videos explain how back, joint, and muscle pain starts and teach you specific mobility and strength exercises to help you prevent pain.
2. Ask a Physical Therapist: On-demand chat feature to answer questions anytime, anywhere*.
3. Stay on Track: Features such as notifications and the ability to track goals, pain, and functional improvements help you stay on track.
*This tool will not assist you or a healthcare provider with the diagnosis of any healthcare condition, nor provide treatment advice that is personalized to you. It does not create a patient-provider relationship between you and a SWORD Health physical therapist. If you have concerns regarding your health, you should talk with your healthcare provider.
How can I access the SWORD Health Prevention Program?
The SWORD Health Prevention Program can be accessed by the SWORD Health mobile app, which also includes a chat feature to speak with a physical therapist in real time.* The SWORD Health app is available in the App Store for iOS devices and on Google Play for Android devices.
*This tool will not assist you or a healthcare provider with the diagnosis of any healthcare condition, nor provide treatment advice that is personalized to you. It does not create a patient-provider relationship between you and a SWORD Health physical therapist. If you have concerns regarding your health, you should talk with your healthcare provider.
Do I have to follow the recommendation of the SWORD Health Prevention program?
No. The information you receive from SWORD Health is intended to help you make informed decisions.
If I have an authorized unpaid leave of absence, can I still participate in the SWORD Health Prevention program?
Coverage for you and your eligible family members continues for the duration of your authorized unpaid leave of absence.
If I become disabled, does the SWORD Health Prevention program still provide a benefit?
During a period of approved disability, you and your eligible family members remain eligible for coverage.
If I no longer satisfy the SWORD Health Prevention program's eligibility requirements
Your coverage ends on the date you no longer satisfy the Program's eligibility requirements. Coverage for eligible family members ends when yours does.
If my family member loses eligibility status
If your family member no longer meets the eligibility requirements, his or her coverage ends.