MMC Benefits Handbook
The Program at a Glance
With MSK Direct, you have direct access to a team of dedicated professionals who specialize in helping you navigate the cancer treatment process. The team includes nurses, social workers and MSK Direct Care Advisors who will guide you and help oversee the coordination of your experience every step of the way. The chart below contains some important program features. For more information, see "How the Program Works."
Program Feature
How the Program Works
MSK Direct helps:
  • Schedule an expediated initial appointment at MSK.
  • Answer general questions about cancer treatment and the cancer treatment process throughout your cancer journey, with navigational support from oncology-certified nurses.
  • Gather necessary medical records for the first appointment at MSK.
  • If you are unable to travel for care or do not use an MSK facility, MSK Direct can provide a referral for a local provider outside of MSK.
  • See "How the Program Works" for details.
Family Member Eligibility
  • There is no need to enroll in MSK Direct. Coverage is automatic for eligible employees.
  • There is no cost to you for using MSK Direct and MSK Direct services.
  • However, any medical care provided by MSK will be provided pursuant to your medical coverage and subject to the terms and conditions of your medical coverage. Your share of the cost of services will depend on the terms and conditions of your medical coverage.
  • Your privacy is guaranteed. Reporting of information adheres to Health Insurance Portability and Accountability Act (HIPAA) privacy laws.
  • Your specific name and medical information will NOT be shared with anyone without your prior authorization.
  • See "How the Program Works" for details.
Contact Information
For more information, contact:
MSK Direct
Hours: Monday through Friday, 8:00 am – 6:00 pm ET. Messages left outside of these hours of operation will be returned the next business day.
Phone: +1 844 MMC 2MSK (+1 844 662 2675)
The MSK Direct website provides access to make an appointment and to cancer support resources.
MSK Direct administers this program for Marsh McLennan.