MMC Benefits Handbook
The Program at a Glance
With MSK Direct, you have direct access to a team of dedicated professionals who specialize in navigating the cancer treatment process. The team includes nurses, social workers and MSK Care Advisors who will guide you through the cancer treatment process and help oversee the coordination of your experience every step of the way. The chart below contains some important program features. For more information, see "How the Program Works."
Program Feature
How the Program Works
If you use an MSK facility, the staff at MSK Direct will provide:
  • A timely and convenient appointment with a specialist within 2 business days of speaking with a representative (subject to availability of your medical records, your ability to travel to MSK, and health insurance coverage for care at MSK).
  • Answers to general questions about cancer treatment and the cancer treatment process.
  • Help gathering necessary medical records in advance of your first appointment.
  • Introductions to MSK facilities and the clinical teams handling your care.
  • If you are unable to travel for care or do not use an MSK facility, MSK Direct can provide a referral for a local provider outside of MSK.
  • See "How the Program Works" for details.
Family Member Eligibility
  • There is no need to enroll and coverage is automatic for eligible employees.
  • There is no cost to you for using MSK Direct and MSK Direct services.
  • However, any medical care provided by MSK will be provided pursuant to your medical coverage and subject to the terms and conditions of your medical coverage. Your share of the cost of services will depend on the terms and conditions of your medical coverage.
  • Your privacy is guaranteed. Reporting of information adheres to Health Insurance Portability and Accountability Act (HIPAA) privacy laws.
  • Your specific name and medical information will NOT be shared with anyone without your prior authorization.
  • See "How the Program Works" for details.
Contact Information
For more information, contact:
MSK Direct
Hours: Normal business hours are Monday through Friday, 8:00 am – 6:00 pm ET. Messages left outside of these hours of operation will be returned the next business day.
Phone: 1+ 844 MMC 2MSK (+1 844 662 2675)
The MSK Direct website provides access to make an appointment and support during your cancer treatment process.
MSK Direct administers this program for Marsh McLennan.