MMC Benefits Handbook
Member Advocacy
You and your enrolled family members can access support from a personal health representative at no additional cost to you through Aetna One® Advocate. A personal health representative can help you find care and support when you're managing a medical condition or following a major health event.
Aetna One Advocate's designated team will help:
  • Put together a personal care plan, schedule appointments with doctors, help set goals for you, work to help resolve claim inquiries or billing issues, find programs to manage a particular medical condition and connect with resources in your community.
  • The same assigned representative will remain with you until your issue is resolved and along the way, check in on you when it's convenient.
You can contact the Aetna One Advocate team at +1 866 210 7858. The Aetna One Advocate team is available:
  • Monday through Friday, 8:00 am to 8:00 pm, in your time zone
  • Saturday, from 8:00 am to 4:30 pm, in your time zone
  • 24/7 for nurse support