MMC Benefits Handbook
Virtual Medicine
What is LiveHealth Online®?
LiveHealth Online® lets you talk to a US board-certified doctor through your mobile device or a computer with a webcam. The doctor can diagnose, recommend treatment and prescribe medication, when appropriate, for many medical issues. You can use this service for common health concerns like colds, the flu, fevers, rashes, infections, allergies, etc. LiveHealth Online® also provides services for Psychology and Psychiatry.
When is LiveHealth Online® available?
Doctors are available on LiveHealth Online® 24/7, 365 days a year.
How does LiveHealth Online® work?
When you need to see a doctor, go to livehealthonline.com or access the LiveHealth Online® mobile app to set up an account. Establishing an account allows you to securely store your personal and health information. Once connected, you can talk and interact with the doctor.
If you are using LiveHealth Online® for the first time, you will be asked to answer a brief questionnaire about your health before you speak with a doctor. Then the information from your first online visit will be available for future online visits.
Do doctors have access to my health information?
Doctors can only access your health information and review previous treatment recommendations and information from your prior LiveHealth Online® visits.
How do I access the LiveHealth Online® mobile app?
You can download the mobile app for free on your mobile device by visiting the App Store or Google Play.
How do I pay for the online doctor's visit?
LiveHealth Online® accepts Visa, MasterCard and Discover cards as payment for an online visit with a doctor. Prescriptions aren't included in the cost of your doctor's visit.
Can I get online care from a doctor if I'm traveling or in another state?
If you are located in a state where LiveHealth Online® is available, you can get online care. To determine if online visits with a doctor are available in your state, visit livehealthonline.com and view the state map at the bottom of the home page.
Who do I contact for additional information?
You can call +1 855 603 7985 or email customersupport@livehealthonline.com. If you send an email, include your name, your email and a telephone number where you can be reached.