Contact Information

MMC Benefits Handbook

Contact Information

For questions not answered in this handbook, or to follow up on a claim, learn more about a network, etc., please use the contact information below.


For questions about…	Contact…
Medical
Aetna	Claims Administrator Aetna P.O. Box 981106 El Paso, TX 79998-1106 Phone: +1 866 210 7858 Website: www.aetna.com Group #: 868802 (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefits Manager CVS Caremark One CVS Drive Woonsocket, RI 02895 Phone: +1 844 449 0362 Website: www.caremark.com Group #: 21CW Prescription Drug Programs: Rx Savings Solutions Phone: +1 800 268 4476 Website: https://mmc.rxsavingssolutions.com
Anthem BlueCross BlueShield	Claims Administrator Anthem BlueCross BlueShield P.O. Box 105187 Atlanta, GA 30348-5187 Phone: +1 855 570 1150 Website: www.anthem.com Group #: 270146 (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefits Manager CVS Caremark One CVS Drive Woonsocket, RI 02895 Phone: +1 844 449 0362 Website: www.caremark.com Group #: 21CW Prescription Drug Programs: Rx Savings Solutions Phone: +1 800 268 4476 Website: https://mmc.rxsavingssolutions.com
Kaiser	Claims Administrator Website: www.kp.org
	Kaiser Permanente – Northern CA Kaiser Foundation Health Plan, Inc. P.O. Box 12923 Oakland, CA 94612 Phone: +1 800 464 4000 Northern California Group #: 604494
	Kaiser Permanente –Southern CA Kaiser Foundation Health Plan, Inc. P.O. Box 7004 Downey, CA 90242-0361 Phone: +1 800 464 4000 Southern California Group #: 232189
	Kaiser Permanente - CO Kaiser Foundation Health Plan of Colorado P.O. Box 373150 Denver, CO 80237-9998 Phone: +1 800 632 9700 Colorado Group #: 35660
	Kaiser Permanente - GA Kaiser Permanente P.O. Box 370010 Denver, CO 80237-9998 Phone: +1 888 865 5813 Georgia Group #: 10165
	Kaiser Permanente – MAS (Virginia/Maryland/Washington D.C.) Kaiser Permanente P.O. Box 371860 Denver, CO 80237-9998 Phone: +1 800 777 7902 Virginia/Maryland/Washington D.C. Group #: 23042
	Kaiser Permanente – NW (Oregon and Southwest Washington) Kaiser Foundation Health Plan of the Northwest Kaiser Permanente Claims Administration P.O. Box 370050 Denver, CO 80237-9998 Phone: +1 800 813 2000 Oregon and Southwest Washington Group #: 19847
	Kaiser Permanente – Washington (Western Washington and Spokane area) Kaiser Foundation Health Plan of the Washington Kaiser Permanente Claims Administration P.O. Box 30766 Salt Lake City, UT 84130-0766 Phone: +1 888 901 4636 Washington Group #: 25988
HMSA's Health Plan Hawaii Plus HMO	Claims Administrator HMSA P.O. Box 860 Honolulu, HI 96808-0860 Phone: +1 808 948 6372 Website: www.hmsa.com Group #: 96770-1 and 96770-3 (COBRA) (Be sure to check your claim form or instructions for the address of the claims processing office.)
HMSA's Preferred Provider Plan	Claims Administrator HMSA P.O. Box 860 Honolulu, HI 96808-0860 Phone: +1 808 948 6111 Website: www.hmsa.com Group #: 96770-1 and 96770-3 (COBRA) (Be sure to check your claim form or instructions for the address of the claims processing office.)
Surest	Claims Administrator Surest P.O. Box 211758 Eagan, MN 55121 Phone: +1 866 683 6440 Website: Benefits.Surest.com Group #: 78800361 Pharmacy Benefits Manager CVS Caremark One CVS Drive Woonsocket, RI 02895 Phone: +1 844 449 0362 Website: www.caremark.com Group #: 21CW Prescription Drug Programs: Rx Savings Solutions Phone: +1 800 268 4476 Website: https://mmc.rxsavingssolutions.com PrudentRx Phone: +1 800 578 4403
My Benefits Service Center	COBRA Administrator For election forms and premium payments: My Benefits Service Center P.O. Box 2672 Omaha, NE 68108-2672 For all other correspondence: My Benefits Service Center P.O. Box 350 Conshohocken, PA 19428 Phone: +1 866 324 4087, any business day, 8:30 a.m. to 5:30 p.m., Eastern time. Website: http://www.cobra-link.com/ Retiree Medical Billing Administrator My Benefits Service Center Phone: +1 866 324 4087, any business day, 8:30 a.m. to 5:30 p.m., Eastern time.
Dental
Dental Plan	Claims Administrator Metropolitan Life Insurance Company (MetLife) One Madison Avenue New York, NY 10010 Phone: +1 800 942 0854 Website: www.metlife.com/mybenefits (enter "Marsh McLennan" in the account sign in box to enter your company name) Standard Group #: 0313066 Premier Group#: 0313065
Vision
Vision Care Plan	Claims Administrator VSP Phone: +1 800 877 7195 Website: www.vsp.com Group #: 40153086
Spending Accounts
Dependent Care Flexible Savings Account	Claims Administrator Spending Account Service Center P.O. Box 350 Conshohocken, PA 19428 Phone: +1 866 324 4087 Fax: +1 888 788 1928 Website: https://trion.lh1ondemand.com Group #: 36-2668272
Health Care Flexible Savings Account	Claims Administrator Spending Account Service Center P.O. Box 350 Conshohocken, PA 19428 Phone: +1 866 324 4087 Fax: +1 888 788 1928 Website: https://trion.lh1ondemand.com Group #: 36-2668272
Health Savings Account (HSA)	Claims Administrator Spending Account Service Center P.O. Box 350 Conshohocken, PA 19428 Phone: +1 866 324 4087 Fax: +1 888 788 1928 Website: https://trion.lh1ondemand.com Group #: 36-2668272
Limited Purpose Health Care Flexible Savings Account	Claims Administrator Spending Account Service Center P.O. Box 350 Conshohocken, PA 19428 Phone: +1 866 324 4087 Fax: +1 888 788 1928 Website: https://trion.lh1ondemand.com Group #: 36-2668272
Insurance
Basic Life Insurance Plan	Claims Administrator Metropolitan Life Insurance Company 200 Park Avenue New York, NY 10166 Group #: 1098400 (Be sure to check your claim form for the address of the claims processing office.) Contacts For general information: HR Services Phone: +1 866 374 2662, any business day, 8 a.m. to 8 p.m., Eastern time. For filing a claim: Metropolitan Life Insurance Company Group Life Claims P.O. Box 3016 Utica, NY 13504 For appealing a claim: Metropolitan Life Insurance Company Group Life Claims P.O. Box 3016 Utica, NY 13504 For converting your coverage: Metropolitan Life Insurance Company Phone: +1 877 275 6387
Business Travel Accident Insurance Plan	Claims Administrator National Union Fire Insurance Company of Pittsburgh, Pa (National Union), an AIG Company P.O. Box 25987 Shawnee Mission, KS 66225 Phone: +1 800 551 0824 or +1 913 495 6520 Policy Number: MTA 9160537 Contacts For filing a claim: National Union Fire Insurance Company of Pittsburgh, Pa (National Union), an AIG Company AIG A&H Claims Division P.O. Box 25987 Shawnee Mission, KS 66225 Phone: +1 800 551 0824 or +1 913 495 6520 Fax: +1 866 893 8574 Email: MTAClaimsSubmssions@aig.com For appealing a claim National Union Fire Insurance Company of Pittsburgh, Pa (National Union), an AIG Company AIG A&H Claims Division P.O. Box 25987 Shawnee Mission, KS 66225 Phone: +1 800 551 0824 or +1 913 495 6520 Fax: +1 866 893 8574 Email: MTAClaimsSubmssions@aig.com
Group Variable Universal Life Insurance Plan (GVUL)	Claims Administrator Metropolitan Life Insurance Company 13045 Tesson Ferry Road Mail Code A2-10 St Louis, MO 63128 Group #: 0105231 Contacts For general information: Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration) Phone: +1 800 225 2265, any business day, 8 a.m. to 9 p.m. and Saturdays 8 a.m. to 2 p.m. Eastern time. [You will be transferred to a MetLife GVUL Customer Service Representative.] Website: www.metlife.com/mybenefits Enter "Marsh McLennan GVUL." in the Account Sign in box. For filing a claim: Metropolitan Life Insurance Company 13045 Tesson Ferry Road Mail Code A2-10 St Louis, MO 63128 For appealing a claim: Metropolitan Life Insurance Company 13045 Tesson Ferry Road Mail Code A2-10 St Louis, MO 63128 For converting your coverage: Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration) Phone: +1 800 225 2265, any business day, 8 a.m. to 9 p.m. and Saturdays 8 a.m. to 2 p.m. Eastern time. [You will be transferred to a MetLife GVUL Customer Service Representative.] Website: www.metlife.com/metlife-advice
Personal Excess Liability Insurance Plan	Claims Administrator Chubb Insurance Company Group #: GPE-157342816 Contacts For general information: Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration) Phone: +1 800 225 2265, any business day, 8 a.m. to 9 p.m. and Saturdays 8 a.m. to 2 p.m. Eastern time. Website: www.mmcvoluntarybenefits.com
Voluntary AD&D Plan	Claims Administrator National Union Fire Insurance Company of Pittsburg, Pa (National Union), an AIG Company P.O. Box 25987 Shawnee Mission, KS 66225 Phone: +1 800 551 0824 or +1 913 495 6520 Active Group #: PAI 0009131403-B Retired Group #: PAI 0009132260-B (Be sure to check your claim form for the address of the claims processing office.) Contacts For filing a claim: National Union Fire Insurance Company of Pittsburg, Pa (National Union), an AIG Company AIG A&H Claims Division P.O. Box 25987 Shawnee Mission, KS 66225 Phone: +1 800 551 0824 or +1 913 495 6520 Email: ahclaims@aig.com For appealing a claim: National Union Fire Insurance Company of Pittsburg, Pa (National Union), an AIG Company AIG A&H Claims Division P.O. Box 25987 Shawnee Mission, KS 66225 Phone: +1 800 551 0824 or +1 913 495 6520 Email: ahclaims@aig.com For converting your coverage: AIG – American Home Assurance Company c/o Reuben Warner Associates 1655 Richmond Avenue Staten Island, New York 10312 Phone: +1 800 421 3005 Fax: +1 718 477 7366
Basic Long Term Disability	Claims Administrator The Hartford Life and Accident Insurance Company P.O. Box 14306 Lexington, KY 40512-4306 Phone: +1 866 432 6727 Fax: +1 866 411 5613 Policy #: GLT-342134 For filing an appeal: The Hartford Life and Accident Insurance Company Appeals Unit P.O. Box 14087 Lexington, KY 40512-4087 Fax: +1 855 339 7249
Long Term Disability Bonus Income Plan	Claims Administrator The Hartford Life and Accident Insurance Company P.O. Box 14306 Lexington, KY 40512-4306 Phone: +1 866 432 6727 Fax: +1 866 411 5613 Policy #: GLT-204034 For filing an appeal: The Hartford Life and Accident Insurance Company Appeals Unit P.O. Box 14087 Lexington, KY 40512-4087 Fax: +1 855 339 7249
Optional Long Term Disability	Claims Administrator The Hartford Life and Accident Insurance Company P.O. Box 14306 Lexington, KY 40512-4306 Phone: +1 866 432 6727 Fax: +1 866 411 5613 Policy #: GLT-342135 For filing an appeal: The Hartford Life and Accident Insurance Company Appeals Unit P.O. Box 14087 Lexington, KY 40512-4087 Fax: +1 855 339 7249
Short Term Disability	Claims Administrator The Hartford Life and Accident Insurance Company HR Services (Leave Management Team) +1 866 374 2662
Individual Disability Insurance	Claims Administrator Unum Group The Benefits Center P.O. Box 100262 Columbia, SC 29202-3262 Phone: +1 888 226 7959 (Monday – Friday, 8:00 am to 8:00 pm ET) Fax: +1 866 562 4794 Email: benefitsintake@unum.com www.unum.com/claims For filing an appeal: Unum Group The Appeals Unit PO Box 15112 Worcester, MA 01615-0112 Fax: +1 866 562 4794
Investment and Savings
Employee Stock Purchase Plan	For more information after stock is purchased, contact the Plan's service provider, Fidelity Investments: Attn: Employee Stock Plan Services 100 Howe Drive Mailzone HSGD Covington, KY 41015 Website: www.netbenefits.com Contacts Stock Plan Services: +1 800 544 9354 TDD/Hearing Impaired: +1 800 610 4015 Outside the United States: Stock Plans Services International: Fidelity.com/globalcall
Benefit Equalization Plan	Plan Administrator – Benefit Equalization Plan c/o Global Benefits Department, 31st Floor Marsh McLennan 1166 Avenue of the Americas New York, NY 10036 For appealing a claim: Plan Administrator – Benefit Equalization Plan c/o Global Benefits Department, 31st Floor Marsh McLennan 1166 Avenue of the Americas New York, NY 10036
Marsh & McLennan Companies Retirement Plan	Contacts For filing a claim: Plan Administrator – Marsh & McLennan Companies Retirement Plan c/o Global Benefits Department, 31st Floor Marsh McLennan 1166 Avenue of the Americas New York, NY 10036 For appealing a claim: Plan Administrator – Marsh & McLennan Companies Retirement Plan c/o Global Benefits Department, 31st Floor Marsh McLennan 1166 Avenue of the Americas New York, NY 10036
Marsh & McLennan Companies 401(k) Savings & Investment Plan	Contacts For filing a claim: Plan Administrator – Marsh & McLennan Companies 401(k) Savings & Investment Plan c/o Global Benefits Department, 31st Floor Marsh McLennan 1166 Avenue of the Americas New York, NY 10036 For appealing a claim: Plan Administrator – Marsh & McLennan Companies 401(k) Savings & Investment Plan c/o Global Benefits Department, 31st Floor Marsh McLennan 1166 Avenue of the Americas New York, NY 10036
MMA 401(k) Savings & Investment Plan	Contacts For filing a claim: Plan Administrator – MMA 401(k) Savings & Investment Plan c/o Global Benefits Department, 31st Floor Marsh McLennan 1166 Avenue of the Americas New York, NY 10036 For appealing a claim: Plan Administrator – MMA 401(k) Savings & Investment Plan c/o Global Benefits Department, 31st Floor Marsh McLennan 1166 Avenue of the Americas New York, NY 10036
Supplemental Savings & Investment Plan	Contacts For filing a claim: Plan Administrator – Supplemental Savings & Investment Plan c/o Global Benefits Department, 31st Floor Marsh McLennan 1166 Avenue of the Americas New York, NY 10036 For appealing a claim: Plan Administrator – Supplemental Savings & Investment Plan c/o Global Benefits Department, 31st Floor Marsh McLennan 1166 Avenue of the Americas New York, NY 10036
Supplemental Retirement Plan	Plan Administrator – Supplemental Retirement Plan c/o Global Benefits Department, 31st Floor Marsh McLennan 1166 Avenue of the Americas New York, NY 10036 For appealing a claim: Plan Administrator – Supplemental Plan c/o Global Benefits Department, 31st Floor Marsh McLennan 1166 Avenue of the Americas New York, NY 10036
Voluntary Offerings
Accident Insurance	Claims Administrator Metropolitan Life Insurance Company P.O. Box 80826 Lincoln, NE 68501-0826 Phone: +1 800 GET MET8 (+1 800 438 6388) Website: https://www.metlife.com/info/mmc
Choice Auto and Home Insurance Program	To receive a quote, apply for coverage, or ask questions: Contact Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration) Phone: +1 800 225 2265, any business day, 8 a.m. to 9 p.m. and Saturdays 8 a.m. to 2 p.m. Eastern time. Website: www.mmcvoluntarybenefits.com
Critical Illness	Claims Administrator Metropolitan Life Insurance Company P.O. Box 80826 Lincoln, NE 68501-0826 Phone: +1 800 GET MET8 (+1 800 438 6388) Website: https://www.metlife.com/info/mmc
Hospital Indemnity	Claims Administrator Metropolitan Life Insurance Company P.O. Box 80826 Lincoln, NE 68501-0826 Phone: +1 800 GET MET8 (+1 800 438 6388) Website: https://www.metlife.com/info/mmc
Identity Protection Benefit Program	Allstate Identity Protection 7350 N Dobson Rd Suite 101 Scottsdale, AZ 85256 Contact Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration) Phone: +1 800 225 2265, any business day, 8 a.m. to 9 p.m. and Saturdays 8 a.m. to 2 p.m. Eastern time. Website: www.mmcvoluntarybenefits.com
Legal Assistance Plan	Claims Administrator MetLife Legal Plans 1111 Superior Avenue Cleveland, OH 44114-2507 Phone: +1 800 535 4137 Website: www.mmcvoluntarybenefits.com Group #: 130 (This is the main business address for the Administrator. Be sure to check your claim form or instructions for the address of the claims processing office.) Contacts For filing a claim: MetLife Legal Plans 1111 Superior Avenue Cleveland, OH 44114-2507 For appealing a claim: MetLife Legal Plans 1111 Superior Avenue Cleveland, OH 44114-2507 For converting your coverage: MetLife Legal Plans Phone: +1 800 535 4137 Website: www.mmcvoluntarybenefits.com
Personal Life Insurance Plan	Claims Administrator Unum 1 Fountain Square Chattanooga, TN 37402 Phone: +1 800 635 5597 Group #: 0008604789 Contact Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration) Phone: +1 800 225 2265, any business day, 8 a.m. to 9 p.m. and Saturdays 8 a.m. to 2 p.m. Eastern time. Contacts For filing a claim: Unum The Benefits Center P.O. Box 100158 Columbia, SC 29202-3158 Phone: +1 800 635 5597 Fax: +1 800 447 2498 For appealing a claim: Unum The Benefits Center Appeals Unit – 1 North P.O. Box 180136 Chattanooga, TN 37401-3030 Fax: +1 423 755 8383
Pet Insurance Plan	Claims Administrator Nationwide® Website: http://benefits.petinsurance.com/mmc-pr Contacts For general information: Mercer Voluntary Benefits (provided by Mercer Health & Benefits Administration) Phone: +1 800 225 2265, any business day, 8 a.m. to 9 p.m. and Saturdays 8 a.m. to 2 p.m. Eastern time. Website: www.mmcvoluntarybenefits.com
Additional Programs
Goldman Sachs Ayco SurvivorSupport® Financial Counseling Service	The Ayco Company, L.P., A Goldman Sachs Company 100 Coliseum Drive Cohoes, NY 12047 Phone: +1 800 235 3417. Normal business hours are Monday through Friday, 8:00 a.m. – 5:00 p.m. Eastern time, with evening appointments available.
Teladoc Medical Experts Program	Claims Administrator Teladoc Medical Experts 1250 Hancock Street Quincy, MA 02169 Phone: +1 800 835 2362 Website: www.teladoc.com/MedicalExperts Contacts For filing a claim: Teladoc Medical Experts 1250 Hancock Street Quincy, MA 02169 For appealing a claim: Teladoc Medical Experts 1250 Hancock Street Quincy, MA 02169 For COBRA coverage: My Benefits Service Center Phone: +1 866 324 4087
Bright Horizons Family Solutions	Bright Horizons Back-Up Care Bright Horizons Enhanced Family Supports Phone: +1 877 242 2737 – 24 hours a day, 7 days a week Website: Go to clients.brighthorizons.com/mmc First time user: Employer Username is MMCo and Employer Password is 4Backup. Upon registration, create a Username and Password.
Employee Assistance Program (EAP)	Claims Administrator Cigna Behavioral Health 3636 Nobel Drive Suite 150 San Diego, CA 92122 Phone: +1 800 382 3432 Contacts For filing a claim: Cigna Behavioral Health 3636 Nobel Drive Suite 150 San Diego, CA 92122 For appealing a claim: Cigna Behavioral Health 3636 Nobel Drive Suite 150 San Diego, CA 92122 For COBRA coverage: My Benefits Service Center Phone: +1 866 324 4087 Website: www.mycigna.com The Employer ID is mmc. The Employer ID is needed only for initial registration. Under "What best describes you", select "I want to register for the Employee Assistance Program ONLY". Upon registration, create a User ID and Password.
Family Resource Program	Care.com Phone: +1 800 277 1032 Website: www.care.com/yourbenefits First time user: Select Marsh McLennan for Employer Name and enter email address. You will also need your Employee ID. Email: cfbhelp@care.com
Health Advocate Program	Claims Administrator Health Advocate 3043 Walton Road, Suite 150 Plymouth Meeting, PA 19426 Phone: +1 866 799 2488 Website: www.healthadvocate.com/members First time user: Enter Marsh McLennan and click continue. Click on register now to create a username and password. Contacts For filing a claim: Health Advocate 3043 Walton Road, Suite 150 Plymouth Meeting, PA 19426 For appealing a claim: Health Advocate 3043 Walton Road, Suite 150 Plymouth Meeting, PA 19426 For COBRA coverage: My Benefits Service Center Phone: +1 866 324 4087
MSK Direct Program	MSK Direct Hours: Any business day, from 8:00 a.m. to 6:00 p.m. Eastern time Phone: +1 844 MMC 2MSK (+1 844 662 2675) Website: https://www.mskcc.org/direct/mskdirectforyou
Sword Health Prevention Program	Sword Health Hours: Monday through Friday, 9:00 am to 6:00 pm Eastern time Phone: +1 888 492 1860 Website: join.swordhealth.com/mm/ Email: help@swordhealth.com
Transportation Reimbursement Incentive Program (TRIP)	HealthEquity Phone: +1 877 924 3967, 24/7 (with the exception of Federal Holidays) Website: www.healthequity.com Click on Login, select WageWorks and click on Employee Login. First time user: select register. Returning user: enter username and password. Group #: 1732
Educational Programs
Scholarship Program	National Merit Scholarship Corporation Phone: +1 847 866 5100