MMC Benefits Handbook
How Ayco's SurvivorSupport® Financial Counseling Service Works
Ayco's counselors provide objective professional guidance as you address the myriad of questions and concerns that arise after a death. The process begins once the Marsh & McLennan Companies Employee Service Center (Phone +1 866 374 2662 Monday through Friday, 8 a.m. to 8 p.m., Eastern time.) is notified of a death.
  • Marsh & McLennan Companies Employee Service Center confirms eligibility.
  • The Employee Service Center completes the appropriate Employee Benefit Questionnaire and notifies Ayco. Marsh & McLennan Companies will provide Ayco with benefits information regarding your survivor benefits. The information provided will include: compensation, life insurance, Marsh & McLennan Companies Stock Option Awards that are outstanding at the time of death, Marsh & McLennan Companies stock unit awards (RSUs, DSU, PSU, etc.) outstanding at the time of death, Mandatory Bonus Deferral, other cash awards that are outstanding, Marsh & McLennan Companies 401(k) Savings & Investment Plan, MMA 401(k) Savings & Investment Plan, Supplemental Savings & Investment Plan, Marsh & McLennan Companies Retirement Plan, Benefit Equalization Plan and Supplemental Retirement Plan coverage details.
  • Marsh & McLennan Companies Employee Service Center sends a condolence letter describing Ayco's SurvivorSupport® Financial Counseling Service to the eligible survivor.
  • An Ayco's SurvivorSupport® Financial Counseling Service administrator contacts the survivor by telephone within 2 business days of notification, but never within seven days of the date of death. If the survivor wants to participate in the service, a meeting is scheduled according to the survivor's wishes.
  • Ayco requests any additional information from Marsh & McLennan Companies.
  • Ayco's SurvivorSupport® Financial Counseling Service counselor meets with survivor.
Do I have to follow the recommendation of Ayco's SurvivorSupport® Financial Counseling Service?
No, you remain in full control of your financial decisions. You are responsible for making decisions that are best suited for your personal needs, preferences and financial situation.
Do I have to use Ayco's SurvivorSupport® Financial Counseling Service?
No. Participation is completely voluntary.
If I have an authorized unpaid leave of absence or become disabled, can I still participate in Ayco's SurvivorSupport® Financial Counseling Service?
During a period of authorized leave of absence or disability, you will remain eligible for the benefit.