MMC Benefits Handbook
The Program at a Glance
Bright Horizons Family Solutions includes two programs, Back-Up Care and Enhanced Family Supports. Bright Horizons Back-Up Care offers a network of quality care resources when you need to be at work and your regular child or adult/elder care arrangement is temporarily unavailable. Bright Horizons Enhanced Family Supports provides a variety of care and education resources and discounts to help you self-source ongoing, regular care. The chart below contains some important program features. For more information, see "How the Program Works."
Program Feature
Highlights
How the Back-Up Care Program Works
  • You have access to the following back-up care programs – center-based child care; in-home child care (well and mildly ill); in-home adult/elder care.
  • A care consultant can assist you 24/7 in finding the care arrangement that will best meet your needs, and all resources can also be accessed online.
  • Up to 15 days of back-up care per calendar year.
  • See "How the Program Works" for details.
How the Enhanced Family Supports Program Works
  • Enhanced Family Supports is available to help you find and secure ongoing, regular care through a variety of different supports such as:
  • Jump ahead on the waitlist at select Bright Horizons centers through Preferred Enrollment
  • Exclusive tuition discounts (up to 10%) on full and part time child care through select network centers
  • Free premium membership to Sittercity for help find nannies, sitters, learning pod support and housekeepers
  • Help finding a full time nanny through a high touch nanny placement service
  • Access to search tools, resources and needs assessments to help find elder caregivers and facilities
  • Find experienced pet sitters, dog walkers and more
  • Discounts on private or small group tutoring, enrichment classes and test prep materials and services
Eligibility
  • You are eligible to participate in this program if you meet the eligibility requirements set forth below.
  • See "Participating in the Program" for details.
Family and Household Member Eligibility
  • Your family and household members can receive care services through Bright Horizons Family Solutions if they meet the program's eligibility requirements.
  • See "Participating in the Program" for details.
Enrollment
  • Coverage is automatic.
Cost
  • There is no cost to you for registering for Back-Up Care. Registration is recommended so you are prepared in the event of a last-minute care emergency.
  • Back-Up Care copays: Center-based care is $15 per child per visit with a maximum of $25 per family per visit.
  • All in-home care services for Back-Up Care are $6/hour (4 hour minimum and 10 hour maximum per day).
  • You are responsible for the cost of care secured through the Enhanced Family Supports program. Costs vary depending on the type of service used.
Contact Information
For more information, contact:
Bright Horizons Family Solutions – 24 hours a day, 7 days a week
Phone: +1 877 BH CARES (+1 877 242 2737)
For Back-Up Care, navigate to "Reserve Back-Up Care" and click "Use It".
First time user, click the "Sign Up" button and enter in employer: username = MMCo and employer password = 4Backup.Upon registration, create a username and password.
For Enhanced Family Supports, navigate to "Bright Horizons Enhanced Family Supports" and click "Use It" for the program support(s) that best meet your needs. You will need to register with each program support offering separately.
Once enrolled, if you wish to change coverage, where eligible, you must contact the Plan Administrator.
Marsh McLennan does not administer this program. Bright Horizons' decisions are final and binding.