MMC Benefits Handbook
Filing a Claim
Take a copy of your personalized claim form to your next veterinarian visit, have your veterinarian provide your pet's diagnosis and then complete the claim form and submit it along with supporting receipts and invoices to Nationwide at:
Mail:
Nationwide Claims Department
PO Box 2344
Brea, CA 92822-2344
Fax:
(714) 989-5600 (No cover sheet necessary)
VitusVet app:
VitusVet is a third-party mobile app that you can use to submit Nationwide® pet insurance claims via your smartphone. Nationwide has partnered with the company that created the app to bring this convenient service to you. The app is available in the App Store and on Google Play.
To obtain a claim form look for our contact info at: https://www.petinsurance.com/submit-claim.
How do I file a claim for veterinary benefits?
  • Pay for the cost at time of service.
  • Complete the Nationwide Pet Insurance claim form (available at http://www.petinsurance.com/affiliates/mmc_pr under the Policyholder Portal link).
  • Have an authorized veterinary staff member fill out the claim form by listing the diagnosis, signing and dating it.
  • Include the original itemized receipt(s) and keep a copy for yourself.
  • Mail the completed claim form and receipt(s) to:
Claims Department
P.O. Box 2344
Brea, CA 92822-2344
How long do I have to submit a claim?
You have 180 days from date of service to submit a claim and receive reimbursement.
Marsh & McLennan Companies does not administer this plan. Nationwide's decisions are final and binding.