MMC Benefits Handbook
Filing a Claim
The beneficiary needs to file a claim. Contact Mercer Health & Benefits Administration to request a claim form.
The following documents must be returned to the Unum Claim Center:
  • a certified death certificate.
  • a claim form.
Claims Processing
After the insurer receives the proper documents and approves the claim, a check will be sent to the location indicated by the beneficiary on the claim form.
How long does it normally take to process a claim for benefits?
Most checks are normally processed within two weeks after the claim is filed in the event no additional review is needed.