MMC Benefits Handbook
Survivor Assistance
What is Survivor Assistance?
Effective November 1, 2007, MetLife automatically added the Survivor Assistance: MetLife Advice for Beneficiaries - Delivering The Promise® (DTP) plan feature to this Plan.
This feature provides personal phone or in-person support and specialized services to covered plan participants and beneficiaries, living in the continental United States.
Note: this feature is not included under the Personal (whole) Life Insurance Plan.
What kind of support and services can I expect under the Survivor Assistance Program?
This unique plan feature provides participants and beneficiaries with personal assistance, support and specialized services to help you deal with the details and questions that may arise when a loved one dies. MetLife has carefully selected and specially trained representatives to support beneficiaries. These specialists can:
  • Help beneficiaries identify the benefits for which they may be eligible, including government benefits
  • Assist with filing insurance claims
  • Answer important questions and assist with paperwork
  • Identify local assistance resources, including grief counseling services, government agencies and financial planning.
Note: You may also wish to refer to the Employee Assistance Program (EAP) section of the Benefits Handbook under Employee Program & Policies, Additional Benefits. Or you may contact an EAP representative directly at +1 800 382 3432, 24 hours a day, 7 days a week.
What does Survivor Assistance cost?
This program is automatically available at no cost to plan participants or beneficiaries.
How do I initiate Survivor Assistance?
If you are a plan participant or beneficiary who has experienced the death of a loved one, please notify the Employee Service Center by calling +1 866 374 2662. You will receive information about the Survivor Assistance Program from MetLife in approximately 7 to 10 business days.
What if I have additional questions?
Contact the Employee Service Center at +1 866 374 2662, any business day, 8 a.m. to 8 p.m. Eastern time.