MMC Benefits Handbook
Member Advocacy
You and your enrolled family members can access support at no additional cost to you when you're managing a medical condition or following a major health event through Total Health Total You Advantage, Anthem Health Guide, and the Engage Wellbeing mobile app.
Anthem Health Guide can help you with questions about your coverage, scheduling appointments and comparing costs for health care services. You can reach a health guide representative by calling member services at the telephone number on your ID card or by going to anthem.com.
Total Health Total You Advantage features a personal representative to:
  • Help you reach your health goals, understand what to expect if you go to the hospital, arrange care if you or your eligible family member need surgery, handle a serious or complex medical condition, help you navigate pregnancy and answer questions about your health care needs.
  • You can reach a Total Health Total You Advantage personal health representative, by calling member services at the telephone number on your ID card.
The Engage Wellbeing mobile app is a source for personalized information, tools and resources so you can manage your health care from your phone, computer or mobile device.
  • You can use it to see what's covered, how much services cost and to find doctors. It will also show you how you have been spending health care dollars.
You can contact the Anthem Health Guide and Total Health Total You Advantage at +1 855 570 1150, Monday to Friday, from 8:30 am to 10:00 pm Eastern Time and Saturday, from 10:00 am to 4:00 pm Eastern Time.